Gregory: most-reported complaints
Automated analysis of 33 public Trustpilot reviews published 2021-12-08 to 2026-09-14. TrustScore 2 from 33 total reviews — see the Trustpilot page. Quick answer: is Gregory legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, which accounts for 64% of the 11 complaints identified in 33 analyzed reviews. Other frequent issues include support being unreachable or unhelpful, with 36% and 18% of complaints respectively. A smaller portion of reviewers, representing 27% of complaints, report that deliveries fail to occur as scheduled. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.7★ on Google (0 reviews)
What their policy promises
delivery promise: improved delivery performance
“Improve delivery performance.”
complaint process: timely manner
“Identified improvement areas are addressed in a timely manner to ensure we meet customer expectations.”
complaint process: monitored via KPIs
“Key Performance Indicators are monitored to review performance and drive improvement.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: delivery late makes up 64% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 11 of this company’s 33 Trustpilot reviews (33%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gregory?
Delivery late
7 reports · 64% of complaints“Blatantly dishonest staff lying about delivery times and days.”
2 readers marked this review helpful on Trustpilot.
“Usual excuse lorry broke down waited all day.”
1 reader marked this review helpful on Trustpilot.
“lorry had broken down so my whole day was wasted waiting around.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
4 reports · 36% of complaints“Pallet not collected. Unable to contact North Tawton or Cullompton depots over a period of 3 days.”
1 reader marked this review helpful on Trustpilot.
“Told us goods delivered when in fact they hadn't and then couldn't tell us where the goods actually were”
“I've not heard anything”
Delivery failed
3 reports · 27% of complaints“Pallet not collected. Unable to contact North Tawton or Cullompton depots over a period of 3 days.”
1 reader marked this review helpful on Trustpilot.
“no mower, and the return can't be processed because I can't provide proof of return delivery.”
1 reader marked this review helpful on Trustpilot.
“Told us goods delivered when in fact they hadn't and then couldn't tell us where the goods actually were”
Support unhelpful
2 reports · 18% of complaints“no mower, and the return can't be processed because I can't provide proof of return delivery.”
1 reader marked this review helpful on Trustpilot.
“Item not delivered on the day it was supposed to; and no contact from office to tell me of this”
Compare Gregory with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.