Showpiece: most-reported complaints
Automated analysis of 70 public Trustpilot reviews published 2021-11-06 to 2025-05-09. TrustScore 2 from 70 total reviews — see the Trustpilot page. Quick answer: is Showpiece legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 90% of identified complaints citing this issue. Other frequent concerns include problems with accounts or the app, such as login errors, and misleading pricing practices. These issues were highlighted in a small subset of the 70 reviews analyzed between November 2021 and May 2025. No clear trend could be established for these complaints due to the limited number of reviews.
How to reach Showpiece
These are the contact details Showpiece publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected], address 64-66 Glentham Road, Barnes, London, SW13 9JJ, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-10-17. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SHOWPIECE LIMITED (no. 03015727), active, incorporated 1995 (31.6 years); next accounts due 2026-10-31, last accounts filed 2025-10-29. 2 current officers (4 on record historically); 2 filings in the last 12 months (70 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Elsewhere: 4.8★ on Google (13 reviews)
Sector benchmark: support unreachable makes up 90% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 0 of this company’s 70 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Showpiece?
Support unreachable
9 reports · 90% of complaints“Their customer service is non existent”
2 readers marked this review helpful on Trustpilot.
“Awful customer service, I’ve emailed several times regarding selling my Banksy piece. No communication, very poor.”
2 readers marked this review helpful on Trustpilot.
“I can now no longer sign in using my google account as the showpiece website is giving an Error”
1 reader marked this review helpful on Trustpilot.
Account/app problems
3 reports · 30% of complaints“I can now no longer sign in using my google account as the showpiece website is giving an Error”
1 reader marked this review helpful on Trustpilot.
“They do not have a phone number to contact them and when you email sometimes they reply. Their trading system is down”
The company replied on 2023-10-30: “Thanks for sharing your feedback, it can take a number of days (sometimes up to 10) for for our payment provider stripe to process transactions. If you did not receive your funds within the two week…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Have tried emailing showpiece, regarding lockout from account they declined to respond or help.”
Misleading pricing
2 reports · 20% of complaints“Not only was it miss sold with the fairy tale image the you where on some divine waiting list and were only chosen at random. They have the audacity to ignore my email”
“the price was in US dollars was not revealed until too late”
The company replied on 2022-02-01: “Hi David, thanks for taking the time to review Showpiece, your feedback is exceptionally useful. I have send you a note via email regarding the currency confusion and will refund the difference…”
Our classifier read this reply as a substantive response.
It promised: refund.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.