Dubai Visas: most-reported complaints
Automated analysis of 216 public Trustpilot reviews published 2015-05-20 to 2026-09-15. TrustScore 4.8 from 1,246 total reviews — see the Trustpilot page. Quick answer: is Dubai Visas legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unreachable, which accounts for 27% of the 11 complaints identified across 216 reviews. Another 27% of complaints fall under the category of 'Other,' such as application rejections despite having valid status. The remaining 18% of complaints cite support as unhelpful, with customers noting they had to proactively ask for required document lists. No specific trend can be established for these issues due to the low volume of reviews.
How to reach Dubai Visas
These are the contact details Dubai Visas publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02071184999, email [email protected], address Suite 4.07, 83 Victoria Street, London, SW1H 0HW, GB.
The company claimed its Trustpilot profile on 2015-05-18, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-19. Trustpilot ranks it 5 of 25 in Visa Consultant. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (41 reviews)
TrustScore over time
4.9 → 4.8 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (50%, 0.0d).
What their policy promises
refund window: before visa applied for or obtained
“Refunds will be possible upon the basis that request is received before the visa has been applied for or obtained”
refund window: not entertained after visa obtained
“Cancellations requested after visa has been obtained will not be entertained and full charges will apply.”
refund window: embassy charges only, if refundable
“If embassy charges are refundable – they will be returned but our handling and service charges will not be refunded in any case.”
refund window: no refund for visa denial
“In cases of visa denial and refusal, full charges will be applicable.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 127 company-invited reviews in the recent window average 4.93★, while 80 organic (uninvited) reviews average 4.86★.
44% of its 199 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 27% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 67 of this company’s 1,246 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Dubai Visas?
Support unreachable
3 reports · 27% of complaints“Nobody replied my countless emails.”
The company replied on 2024-01-04: “Dear Mrs Iqbal, Thank you for your review but we would like to state that it is a very unfair review. I have fully checked the conversation history and here are the results. E-mail received - 20 Dec…”
Our classifier read this reply as a deflection.
“I called exactly 5 times for one person to pick up and tell me "he'll check my application and call me back" which he never did”
“to this date they never even bothered to update me on the situation nor try to do anything about it”
The company replied on 2015-05-20: “Thank you so much for your review. Unfortunately as an agency we just cannot control immigration decisions. We did show you the proof that the status of rejection was EBOLA Effected country and…”
Our classifier read this reply as a deflection.
Other
3 reports · 27% of complaints“Unfortunately, my application was rejected, despite the fact that I have UK settlement status”
The company replied on 2026-09-19: “Hi Fathima, We are naturally disappointed to read this review, as we have assisted thousands of clients over more than 20 years and have built our reputation on giving clear, professional and honest…”
Our classifier read this reply as a deflection.
“agents didn’t even try to help us with the process”
The company replied on 2024-10-22: “Hi Thank you for taking the time to review but this seems very unfair. You were clearly informed that your nationality was HIGH RISK and as an ethical company, we advise you that there is a…”
Our classifier read this reply as a deflection.
“I wasted my money applying through these guys.. Whereas i am in dubai with the help of someone else.”
Support unhelpful
2 reports · 18% of complaints“I don't like the fact that I had to reach out to you to know more documents were required”
The company replied on 2024-07-08: “Hi Janela, Thank you for taking the time to leave a review. You applied for a visa on Thursday after 6pm and your visa was ready on Sunday at 10am. We only need 3 documents ie your passport, digital…”
Our classifier read this reply as a deflection.
“Bad Service and very rude”
Compare Dubai Visas with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.