Gorilla Tax Rebates: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-01-28 to 2026-08-12. TrustScore 4.8 from 433 total reviews — see the Trustpilot page. Quick answer: is Gorilla Tax Rebates legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable and refunds are delayed, with each issue accounting for 43% of the identified complaints. A smaller portion of complaints, representing 29%, falls under other categories, such as issues leading to significant penalty notices. These findings are based on an analysis of 160 reviews collected between January 2025 and August 2026. No specific trend could be established for these issues due to the limited number of reviews.
How to reach Gorilla Tax Rebates
These are the contact details Gorilla Tax Rebates publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0161 219 2888, email [email protected], address Reedham House, Manchester, M3 2PJ, GB.
The company claimed its Trustpilot profile on 2023-02-06, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-23. Trustpilot ranks it 9 of 15 in Tax Consultant. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (75%, 16.7d) · 2026-08-18 (75%, 16.7d) · 2026-08-28 (75%, 16.7d) · 2026-08-31 (75%, 16.7d) · 2026-09-12 (75%, 16.7d).
What their policy promises
complaint process: 30 calendar days
“We will acknowledge the complaint within 30 calendar days of receiving it and will investigate and respond without undue delay.”
complaint process: no charge
“We do not usually charge for this service.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 105 company-invited reviews in the recent window average 5.00★, while 58 organic (uninvited) reviews average 4.59★.
36% of its 156 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 43% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 105 of this company’s 433 Trustpilot reviews (24%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gorilla Tax Rebates?
Support unreachable
3 reports · 43% of complaints“They’ve ignored all emails and whatsapp messages.”
The company replied on 2026-04-23: “Hi Ollie, thank you for your review. As we’re unable to identify your account without a surname, could you please contact our office on 0161 219 2888? Our team is available Monday to Friday,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“no one is replying.”
The company replied on 2026-03-31: “Hi Kayren, We are sorry to hear you are unhappy with the wait for your second payment. While your first claim was processed quickly online, resulting in your rebate, the second part of your claim…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“can’t seem to be bothered to reply to emails.”
Refunds delayed
3 reports · 43% of complaints“They’ve ignored all emails and whatsapp messages.”
The company replied on 2026-04-23: “Hi Ollie, thank you for your review. As we’re unable to identify your account without a surname, could you please contact our office on 0161 219 2888? Our team is available Monday to Friday,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“no one is replying.”
The company replied on 2026-03-31: “Hi Kayren, We are sorry to hear you are unhappy with the wait for your second payment. While your first claim was processed quickly online, resulting in your rebate, the second part of your claim…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Gorilla said there was nothing they could do”
The company replied on 2026-03-31: “Hi Kieran, Thank you for your feedback. We’re sorry that the HMRC wait times made the process feel slower than expected. To clarify, our team had your claim compiled and posted within just six days…”
Our classifier read this reply as a substantive response.
Other
2 reports · 29% of complaints“This resulted in HMRC issuing penalty notices totalling £2,000.”
“Dealt with them recently and found them to be rude, dismissive and extremely unhelpful.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.