Clothes Aid: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-03-20 to 2026-06-17. TrustScore 4.7 from 268 total reviews — see the Trustpilot page. Quick answer: is Clothes Aid legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 100 Trustpilot reviews analysed, the most-reported issues with Clothes Aid were: Missed appointments (5 reports). There are not enough reviews to establish a trend.
How to reach Clothes Aid
These are the contact details Clothes Aid publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 020 7288 8545, email [email protected], address Unit 2 York House, Fort Street Industrial Estate, Blackburn, BB1 5DP, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-08-13. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Charity doorstep collection”, “Take a Monsoon item of clothing instore and exchange for £10 off £50 spend”, “What small DFW things are we all doing today?”.
Elsewhere: 4.9★ on Google (16 reviews)
12% of its 92 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: missed appointments makes up 100% of this company’s complaints vs a 19% median across 18 ranked companies in its sector.
Review velocity: 16 of this company’s 268 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Clothes Aid?
Missed appointments
5 reports · 100% of complaints“After not turning up in the agreed collection day I rang and rearranged another collection. Once again they didn’t turn up”
1 reader marked this review helpful on Trustpilot.
“filling their bags then not turning up”
1 reader marked this review helpful on Trustpilot.
“No body cane no body rang i emailed and no body got back to me”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.