Druce: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-02-01 to 2026-07-21. TrustScore 4.2 from 391 total reviews — see the Trustpilot page. Quick answer: is Druce legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for all 10 complaints identified in the analysis. One example of these reports includes claims that the company cost them thousands of pounds, behaved unprofessionally, and wasted their time. No specific trend could be established due to the limited number of reviews.
How to reach Druce
These are the contact details Druce publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address 61 Weymouth Street, London, W1G 8NR, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-01-21 and last replied to a negative review on 2026-07-27. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 5 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 23/04 WIN a Druce Box shaving kit for teen boys (Gleam)”, “E: 01/04 Drucebox Shaving kit for teen boys”, “7 Weeks, 5 Failures, Vauxhall Not Responding”.
Elsewhere: 4.7★ on Google (66 reviews)
What their policy promises
complaint process: email or in writing
“your complaint can be made verbally by email or in writing”
complaint process: 3 working days
“We will acknowledge your complaint within three working days”
complaint process: 15 working days
“providing you with a written response within fifteen working days”
complaint process: 3 working days
“Your complaint will be acknowledged within 3 working days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
40% of its 85 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 100% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 11 of this company’s 391 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Druce?
Other
10 reports · 100% of complaints“Druce cost me thousands of pounds, behaved unprofessionally and wasted my time.”
The company replied on 2026-01-16: “Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“On the 24th of September our tenant wrote me an urgent note stating that they had still not received their deposit.”
2 readers marked this review helpful on Trustpilot.
“They LOSE my keys which I PAY them to safeguard as part of our Agreement and they are doing me a favour by replacing keys”
1 reader marked this review helpful on Trustpilot.
Compare Druce with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.