Cashanygold: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-04-30 to 2026-07-25. TrustScore 4.8 from 220 total reviews — see the Trustpilot page. Quick answer: is Cashanygold legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to overcharging and other unspecified problems. Out of 160 reviews analyzed, five complaints were identified, with overcharging accounting for 40% of these reports. The other 40% of complaints fall under the category of 'Other,' such as items not arriving or service explanations. A trend cannot be established yet due to the low number of reviews.
How to reach Cashanygold
These are the contact details Cashanygold publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 0207 870 3880, email [email protected], address Suite 5279, Unit 3A, 34-35 Hatton Garden, London, EC1N 8DX, GB.
The company claimed its Trustpilot profile on 2024-12-03 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 17 in Cashback Provider. We last checked this profile on 2026-09-25 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.8 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
What their policy promises
delivery promise: within 24 hours
“receive your gold selling pack within 24 hours of completing form.”
delivery promise: FREE, trackable & insured
“Post for FREE – it´s trackable & insured”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 145 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 40% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 106 of this company’s 220 Trustpilot reviews (48%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cashanygold?
Overcharging
2 reports · 40% of complaints“only payed £911”
“Not sure i agreed with the valuation and pay out”
Other
2 reports · 40% of complaints“it never came was told it wasn't the way they work”
“My mom goldr rushian 24carats y pay rubish money!!”
The company replied on 2025-08-15: “Hi Genowefa, I have had a look into your valuation and can confirm that the items you sent in to us were 9ct and 14ct gold, they were most definitely not 24ct. All our valuations are done using an…”
Our classifier read this reply as a deflection.
Compare Cashanygold with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.