MONC: most-reported complaints
Automated analysis of 172 public Trustpilot reviews published 2024-06-10 to 2026-09-15. TrustScore 4.9 from 426 total reviews — see the Trustpilot page. Quick answer: is MONC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which account for 67% of the three complaints identified in the analyzed period. One specific example cited involves glasses that do not stay on the face and have become unwearable. No trend can be established yet due to the limited number of reviews.
How to reach MONC
These are the contact details MONC publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +442035321121, email [email protected], address 21 Chiltern Street, London, W1U 7PH, GB.
The company claimed its Trustpilot profile on 2020-02-20. Trustpilot ranks it 2 of 44 in Glasses Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: MONC LTD (no. 09853551), active, incorporated 2015 (10.8 years); next accounts due 2027-09-30, last accounts filed 2026-07-22, 1 registered charge. 3 current officers (4 on record historically); 5 filings in the last 12 months (62 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Elsewhere: 4.9★ on Google (89 reviews)
TrustScore over time
5.0 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
27% of its 171 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 109 of this company’s 426 Trustpilot reviews (26%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about MONC?
Faulty product
2 reports · 67% of complaints“the glasses simply do not stay on my face and have become unwearable.”
The company replied on 2025-08-01: “Dear Mrs Boughtflower, Thank you for taking the time to leave us your review, we really do appreciate hearing your feedback. I did reach out by email the other day inviting you back into store for a…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“arms of the glasses became very loose”
The company replied on 2024-09-25: “Hi Marisol, Thank you for taking the time to leave us a review, we really do appreciate. It's great to hear you enjoyed your experience in store. Apologies with regards to the frame slipping down,…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Compare MONC with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.