MaxCap: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-04-29 to 2026-06-26. TrustScore 4.8 from 185 total reviews — see the Trustpilot page. Quick answer: is MaxCap legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging as the primary issue, accounting for 67% of the 3 complaints identified. One specific example cited involved a cancelled withdrawal due to pending commission. No trend can be established yet as there are not enough reviews.
How to reach MaxCap
These are the contact details MaxCap publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 08006696780, email [email protected].
The company claimed its Trustpilot profile on 2020-07-24. Trustpilot ranks it 37 of 108 in Financial Institution. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
What their policy promises
complaint process: free
“We will never charge customers to make a complaint, and we will never use premium rate phone lines.”
complaint process: every 10 working days
“Ensure that the customer is regularly (at least every 10 working days) updated on the status of the complaint investigation.”
complaint process: minimum of three years
“MaxCap will retain records of all customer complaints for a minimum of three years from the date the complaint was received.”
complaint process: within 2 business days
“Does so promptly (and in any event within 2 business days)”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-12 lines; added: * Customers can make a complaint via [email protected].; removed: * Customers can make a complaint via [email protected] or you can call us on our free phone number 0800 043 0616 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
16% of its 91 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 67% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 66 of this company’s 185 Trustpilot reviews (36%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about MaxCap?
Overcharging
2 reports · 67% of complaints“Withdraw cancelled 2 times don't know why only aware during 3rd times submitted cancelled due to pending commission”
“Very expensive.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.