Marquee TV: most-reported complaints
Automated analysis of 103 public Trustpilot reviews published 2025-12-11 to 2026-09-12. TrustScore 4 from 346 total reviews — see the Trustpilot page. Quick answer: is Marquee TV legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, accounting for 27% of the 11 complaints identified in 103 reviews. Issues with the account or app were cited by 18% of complainants, while another 18% mentioned miscellaneous problems such as glitches and pricing. No clear trend could be established for these issues due to the low number of reviews.
How to reach Marquee TV
These are the contact details Marquee TV publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 02045713462, email [email protected], address 66 Newman Street, London, W1T 3EQ, GB.
The company claimed its Trustpilot profile on 2024-05-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-03. Trustpilot ranks it 3 of 3 in Movie Streaming Service. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.3★ on Google (0 reviews)
TrustScore over time
4.0 → 4.0 across 5 census measurements since 2026-09-07. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-07 (100%, 0.2d) · 2026-09-10 (100%, 0.2d) · 2026-09-13 (100%, 0.2d) · 2026-09-20 (100%, 0.2d) · 2026-09-23 (100%, 0.2d).
What their policy promises
support availability: website and email
“We will notify you about any material changes to the policy on our website, and by email where we can.”
support availability: email
“We will inform you when in some circumstances reasonably it may take us longer.”
support availability: one month
“Our obligation is to carry out your request within a reasonable timeframe, usually within one month of your request.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-07.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 20 company replies to negative reviews analysed, 20% engaged with the specific problem and 65% were generic templates.
Review provenance: 27 company-invited reviews in the recent window average 4.19★, while 76 organic (uninvited) reviews average 4.16★.
25% of its 52 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 27% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 153 of this company’s 346 Trustpilot reviews (44%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Marquee TV?
Support unreachable
3 reports · 27% of complaints“it took months to cancel and customer service was non-existent.”
The company replied on 2026-01-13: “Good Evening, thank you for your review. We are pleased to hear the programming was good. I am pleased to say we do not use AI, we do however try to generate generic responses. Please reach out to…”
Our classifier read this reply as a deflection.
“I tried to call Marquee but just hung up on me.”
The company replied on 2026-04-14: “Hello Jim, We’re sorry to hear you encountered issues with our app. Our goal is to provide a seamless experience for our users, and your feedback is invaluable in helping us improve. Please let us…”
Our classifier read this reply as a template response.
Account/app problems
2 reports · 18% of complaints“The road to subscription was rocky, tricky, muddy, mountainy and quite exhausting.”
The company replied on 2026-08-03: “Hello Alexandra, Thank you for sharing your feedback, and we're glad to see you have been able to access our platform now and are enjoying our content! We are sincerely sorry to hear, though, that…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I have great difficulty getting to the home and search sign on the left of the page”
The company replied on 2026-01-09: “Hello Alan, We’re sorry to hear you encountered issues with our platform. Our goal is to provide a seamless experience for our users, and your feedback is invaluable in helping us improve. Please let…”
Our classifier read this reply as a template response.
Other
2 reports · 18% of complaints“Glitchy on the tv. Only one free show to watch and try the channel. Expensive pricing too.”
The company replied on 2026-04-14: “Good Evening, Thank you for your review. Please reach out to [email protected] so we can investigate your glitches on the TV. We look forward to hearing from you. Kind Regards, Marquee TV Support”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Had problems with playing.fi ding subtitles”
The company replied on 2026-05-17: “Hi Penny, I am sorry to hear that you are experiencing issues with the subtitles. Please can you contact our support team directly at [email protected] and we will be happy to assist you in getting…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Marquee TV with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-13.