Magma: most-reported complaints
- Complaints in recent reviews
- 100% of 2 recent reviews analysed
- Most-reported issue
- Account/app problems 100% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.9 from 2 total reviews
- Review window analysed
- 2026-04-11 to 2026-09-02 2 reviews
- Sector
- Other sectors
Automated analysis of 2 public Trustpilot reviews published 2026-04-11 to 2026-09-02. TrustScore 2.9 from 2 total reviews — see the Trustpilot page. Quick answer: is Magma legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for all 2 complaints identified in the analysis period. One specific issue mentioned was being unable to log into an account because it mixed with accidentally created manual accounts. A trend cannot be established yet due to the low number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Magma?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Account/app problems | 100% | 2 |
Account/app problems
2 reports · 100% of complaints“that account can no longer be logged into ever again as it will mix with whatever accidental accounts you made manually”
“His account was suspended, because they believed he was under age 13.”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
refund window: case-by-case basis
“Certain refund requests for Subscriptions may be considered by Code Charm on a case-by-case basis and granted in sole discretion of Code Charm.”
refund window: final
“all Mags purchases and Mags-denominated transactions are final, except where law requires otherwise”
refund window: final and non-refundable
“All purchases of Mags and all transactions made with Mags are final and non-refundable, except where required by law.”
support availability: email or by updating the Site
“Code Charm will provide you with reasonable prior notice of any change in Subscription fees either via email or by updating the Site.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-02.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: account/app problems makes up 100% of this company’s complaints vs a 16% median across 140 ranked companies in its sector.
Review velocity: 2 of this company’s 2 Trustpilot reviews (100%) were written in the last 12 months.
Other UK companies with evidenced “Account/app problems” complaints
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See all companies by issue: Account/app problems · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-03.