Amazon.com, Inc.: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-02-24 to 2026-09-10. TrustScore 1.2 from 847 total reviews — see the Trustpilot page. Quick answer: is Amazon.com, Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounted for 41% of the 92 complaints identified in the 100 reviews analyzed. Subscription traps were the second most common issue, cited in 16% of complaints, with reports on this topic showing a rising trend. Other significant concerns included account and app problems, reported in 13% of complaints, and various other issues, which made up 14% of the total.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 15% of this company’s 92 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (96 reviews record both dates).
Sector benchmark: misleading pricing makes up 41% of this company’s complaints vs a 14% median across 151 ranked companies in its sector.
Review velocity: 211 of this company’s 847 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about Amazon.com, Inc.?
Misleading pricing
38 reports · 41% of complaintssteady“I have to pay to have the app and then I also have to pay to watch the movies”
2 readers marked this review helpful on Trustpilot.
“I already pay for the privilege and now they expect me to pay more for the privilege or watch adverts?”
2 readers marked this review helpful on Trustpilot.
“Can remove ads by paying $5 per month.”
2 readers marked this review helpful on Trustpilot.
Subscription trap
15 reports · 16% of complaintsrising since 2025-11“They like to auto subscribe expensive streaming channels. This happened to me FIVE times!”
1 reader marked this review helpful on Trustpilot.
“This will be the last year of subscription.”
1 reader marked this review helpful on Trustpilot.
“They force subscription down your throat when you order some crap from their site”
1 reader marked this review helpful on Trustpilot.
Other
13 reports · 14% of complaintsrising since 2025-11“I no longer own what I BOUGHT WITH MY MONEY”
1 reader marked this review helpful on Trustpilot.
“im over the ads that ive always paid for the service for”
1 reader marked this review helpful on Trustpilot.
“Amazon gone to sh-t! Products getting really poor quality, overpriced too”
1 reader marked this review helpful on Trustpilot.
Account/app problems
12 reports · 13% of complaintsfalling“Entering the OTP was impossible because it said that I had received too many OTP on this day.”
2 readers marked this review helpful on Trustpilot.
“Account login is broken. You can pay for something and you dont get it, but it takes money from your bank account”
“free trial should be automatically converted into a paid subscription”
Support unreachable
7 reports · 8% of complaintsfalling“Stole multiple months of payments out of my bank account after I’d cancelled subscription”
“Can’t log in to a paid account.”
“Couldn't accept any of my payment methods, closed account and didn't answer on my emails.”
Poor core service
7 reports · 8% of complaintssteady“It reroutes every show back to the beginning to rewatch the advertising”
1 reader marked this review helpful on Trustpilot.
“Is the fact I signed up to Prime to get add-free videos and now hear: "this video will continue uninterrupted after this (add) break"”
1 reader marked this review helpful on Trustpilot.
“È perennemente in crush, blocchi continui al punto di bloccare la tv.”
Compare Amazon.com, Inc. with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.