Donate Clothes UK: most-reported complaints
Automated analysis of 229 public Trustpilot reviews published 2023-10-25 to 2026-08-28. TrustScore 5 from 2,353 total reviews — see the Trustpilot page. Quick answer: is Donate Clothes UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, which accounted for 82% of the 17 complaints identified in 229 reviews. A smaller portion of complaints, representing 12%, involved deliveries arriving late. No clear trend could be established for either issue due to the low number of reviews.
How to reach Donate Clothes UK
These are the contact details Donate Clothes UK publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 380 1677, address 16 Queens Court, Greets Green Road, West Bromwich, B70 9EG, GB.
The company claimed its Trustpilot profile on 2023-10-07. Trustpilot ranks it 1 of 4 in Donations Center. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: DONATE CLOTHES LTD (no. 13471823), active, incorporated 2021 (5.2 years); next accounts due 2027-03-31, last accounts filed 2026-03-16. 1 current officer; 2 filings in the last 12 months (17 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
support availability: Mon-Fri 10am-5pm
“Phone: 0330 380 1677 (Mon-Fri 10am-5pm)”
support availability: email
“Email: [email protected]”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 221 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 82% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 226 of this company’s 2,353 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Donate Clothes UK?
Delivery failed
14 reports · 82% of complaints“they also took my shopping trolley which was new I would kindly like it returned”
The company replied on 2023-12-16: “We are truly sorry to hear about the mix-up with your shopping trolley being collected along with your donation bags. 😲 I'll ensure that your trolley is returned to you this coming Monday. Please…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
2 readers marked this review helpful on Trustpilot.
“My donations were not collected this time but recorded that they wrre”
The company replied on 2024-08-16: “Hi Samantha, I'm really sorry to hear about this experience. It looks like our driver collected the wrong bags. We apologize for this oversight. We will be in touch with you over the phone or email…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Driver came earlier and only took one bag. I chased the driver for the other bag and driver drove off”
The company replied on 2024-08-08: “Hi Daniella, I'm really sorry to hear about this experience. It looks like our driver arrived 8 minutes earlier than scheduled and unfortunately only took one bag. We apologize for this oversight. We…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Delivery late
2 reports · 12% of complaints“Then had text saying on way so eventually picked up 8:30pm”
The company replied on 2024-04-06: “We're truly sorry about the confusion and delay with your collection on 5/4/2024. After the Easter bank holiday, we experienced an unexpected surge in collection requests, pushing us to extend our…”
Our classifier read this reply as a substantive response.
“I had to rearrange collection twice. I was told someone called to pick up my donation twice”
The company replied on 2023-10-25: “Hi Harry, We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. We take your feedback seriously and would like to investigate this further to ensure it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.