mcqueensflowers.com: most-reported complaints
Automated analysis of 8 public Trustpilot reviews published 2022-01-16 to 2026-05-01. TrustScore 2.5 from 8 total reviews — see the Trustpilot page. Quick answer: is mcqueensflowers.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures and issues with customer support. Specifically, 43% of complaints cite failed deliveries, with one example noting an order was simply forgotten. Another 43% of complaints mention unreachable support, including instances where phone calls were never answered and complaints remained outstanding for months. Additionally, 29% of complaints describe support as unhelpful, citing ignored complaints and false promises to resolve issues.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-09-08 and last replied to a negative review on 2026-05-06. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.8★ on Google (0 reviews)
What their policy promises
refund window: 14 days
“McQueens will refund all fees paid within 14 days of receiving your cancellation”
refund window: 14 days
“McQueens will refund all fees paid within 14 days of receiving your cancellation”
cancellation method: post or email
“Nothing in these Course Terms affects your statutory rights as a consumer to cancel your booking during the period of 14 days from the booking date (provided that the course has not completed) by notifying us by post or ”
cancellation method: email or telephone
“if you are unable to attend the booked course, please contact us by email or telephone”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-11.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: delivery failed makes up 43% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 2 of this company’s 8 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about mcqueensflowers.com?
Delivery failed
3 reports · 43% of complaints“They just simply forgot to deliver the order.”
“The recipient didn’t answer door in time and they took flowers back to the shop”
The company replied on 2026-05-06: “Thank you for your feedback. We are very sorry that your experience did not meet expectations. Your order was placed early hours on Friday 1st May and dispatched later that day via our courier…”
Our classifier read this reply as a substantive response.
It promised: refund.
“On the 25th, I waited for the hold day but did not receive anything. This is so ridiculous.”
Support unreachable
3 reports · 43% of complaints“Never answer the phone. They ignore complaints. False promises to rectify complaint. 7 months later, complaint still outstanding.”
“The recipient didn’t answer door in time and they took flowers back to the shop”
The company replied on 2026-05-06: “Thank you for your feedback. We are very sorry that your experience did not meet expectations. Your order was placed early hours on Friday 1st May and dispatched later that day via our courier…”
Our classifier read this reply as a substantive response.
It promised: refund.
“However the next day they weren’t alive anymore, over £100+ spent and didn’t hear back from customer service”
Support unhelpful
2 reports · 29% of complaints“Never answer the phone. They ignore complaints. False promises to rectify complaint. 7 months later, complaint still outstanding.”
“flowers are fine but massively overpriced and the staff are rude”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.