Drivers Direct: most-reported complaints
- Complaints in recent reviews
- 56% of 18 recent reviews analysed
- Most-reported issue
- Billing errors 80% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.4 from 18 total reviews
- Review window analysed
- 2018-05-21 to 2025-12-08 18 reviews
- Sector
- Other sectors
Automated analysis of 18 public Trustpilot reviews published 2018-05-21 to 2025-12-08. TrustScore 2.4 from 18 total reviews — see the Trustpilot page. Quick answer: is Drivers Direct legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which accounted for 80% of the 10 complaints identified in 18 reviews. Support unreachable issues were also noted, representing 30% of the complaints. A trend cannot be established yet due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Drivers Direct?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Billing errors | 80% | 8 | ||
| Support unreachable | 30% | 3 |
Billing errors
8 reports · 80% of complaints“Mess you about with money they owe and don't pay.”
1 reader marked this review helpful on Trustpilot.
“DONT PAY ON TIME”
1 reader marked this review helpful on Trustpilot.
“They owe me money and they does not have intention to pay”
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 30% of complaints“signed up months ago and never heard back.”
2 readers marked this review helpful on Trustpilot.
“I will NOT be getting paid because I didn't complete the job.”
“i can not contact them for more than 2 months”
How to reach Drivers Direct
These are the contact details Drivers Direct publishes on its Trustpilot profile, as of our last check on 2026-11-11 — it publishes no phone number there, address Halton Road, Runcorn, WA7 5QP, GB.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 19 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/08 Win 1 of 6 Cobra S2 Golf Drivers”, “epson sx400 won't print”, “Help with MP4 player please.”.
Elsewhere: 4.1★ on Google (75 reviews, as of November 2026) — a 1.7-star gap between its Trustpilot and Google scores.
Sector benchmark: billing errors makes up 80% of this company’s complaints vs a 14% median across 132 ranked companies in its sector.
Review velocity: 1 of this company’s 18 Trustpilot reviews (6%) were written in the last 12 months.
Other UK companies with evidenced “Billing errors” complaints
- Duet Display
- E.ON Next Energy Ltd
- E.ON SE
- Easysend
- EDF UK
- Education.com
- EE
- ElevenLabs
- Enstroga UK
- Equals Connect
See all companies by issue: Billing errors · Support unreachable · Sector table: Other sectors in the UK
Compare Drivers Direct with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.