Connection: most-reported complaints
Automated analysis of 171 public Trustpilot reviews published 2024-10-31 to 2026-09-23. TrustScore 4.6 from 739 total reviews — see the Trustpilot page. Quick answer: is Connection legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery, specifically citing late arrivals, failed deliveries, and account or app problems. Late delivery and support being unreachable were each mentioned in 4 reports, accounting for 31% of the identified complaints. Delivery failure was also reported 4 times, representing another 31% of the complaints. Account and app problems were cited in 2 reports, making up 15% of the total issues.
How to reach Connection
These are the contact details Connection publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1.800.800.0014, email [email protected], address 730 Milford Road, Merrimack, 03054, US.
The company claimed its Trustpilot profile on 2021-05-28, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-05-08. Trustpilot ranks it 10 of 19 in Computer Store. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (100%, 20.3d) · 2026-08-31 (80%, 20.3d) · 2026-09-03 (67%, 20.3d) · 2026-09-06 (57%, 20.3d) · 2026-09-09 (80%, 20.3d) · 2026-09-12 (80%, 20.3d) · 2026-09-15 (80%, 20.3d) · 2026-09-24 (67%, 20.3d).
60% of its 149 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 31% of this company’s complaints vs a 20% median across 21 ranked companies in its sector.
Review velocity: 80 of this company’s 739 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Connection?
Delivery late
4 reports · 31% of complaints“AI based security flagging delayed my order for 5 days”
“Finally get through they cancelled my order”
“There a too much of a delay, making me call to verify that the information I submitted was correct.”
Support unreachable
4 reports · 31% of complaints“I received a defective product but when I reached out to request a return no one responded”
The company replied on 2025-07-29: “Sorry to hear about your product and difficulty in getting assistance. We will immediately look into your order and work to resolve this.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I have called 3 x and sent an email to customer care and although have been promised a return call from 3 different staff members I have yet to have anyone follow through”
The company replied on 2025-01-22: “Thank you for your review and for letting us know. We're sorry to hear about this experience and will look into expediting your refund if it is still needed. So sorry to hear about that and we hope…”
Our classifier read this reply as a substantive response.
It promised: refund.
“They charged me twice for three Meraki licenses and 10 days on they still have not delivered”
The company replied on 2024-11-20: “We're sorry to hear you have had issues with this order! If you can please provide your order number, we will look into this and get back to you. Thank you for your time leaving a review and we look…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Delivery failed
4 reports · 31% of complaints“They charged me twice for three Meraki licenses and 10 days on they still have not delivered”
The company replied on 2024-11-20: “We're sorry to hear you have had issues with this order! If you can please provide your order number, we will look into this and get back to you. Thank you for your time leaving a review and we look…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I have not received my ordered items”
The company replied on 2026-01-06: “We are so sorry your order did not arrive yet. We will investigate this issue right away to find out what happened. Thank you for reaching out!”
Our classifier read this reply as a template response.
“I ordered 4 ergotron neo mobile carts and got only 1”
The company replied on 2025-12-29: “We regret to learn that you only received one of the four carts you ordered. We'll investigate this issue promptly. Thanks for your feedback.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Account/app problems
2 reports · 15% of complaints“Any offers to create a conference call with the bank are refused”
The company replied on 2026-05-08: “We're sorry your experience wasn't a positive one. We really appreciate your feedback. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“It's difficult to use, understand, and navigate.”
The company replied on 2025-04-18: “Thank you for your review and feedback. We will let our ecom team know. If there is anything in particular you're looking for that is out of stock, let us know and we can find whatever you need.”
Our classifier read this reply as a substantive response.
Support unhelpful
2 reports · 15% of complaints“Any offers to create a conference call with the bank are refused”
The company replied on 2026-05-08: “We're sorry your experience wasn't a positive one. We really appreciate your feedback. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Finally get through they cancelled my order”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.