LapelPinPlanet: most-reported complaints
Automated analysis of 228 public Trustpilot reviews published 2016-10-10 to 2026-08-21. TrustScore 4.9 from 2,163 total reviews — see the Trustpilot page. Quick answer: is LapelPinPlanet legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 41% of the 27 complaints identified. Issues where products were not as described make up 22% of complaints, while unreachable support represents 18%. Late deliveries were reported in 11% of the complaints. No clear trend could be established for these issues due to a lack of sufficient review data.
How to reach LapelPinPlanet
These are the contact details LapelPinPlanet publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 401-823-9680, email [email protected], address 5 Grandview Street, Coventry, 02816.
The company has not claimed its Trustpilot profile and uses Trustpilot’s paid features. Trustpilot ranks it 3 of 53 in Jewelry Designer. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 15% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: at any time
“We reserve the right to modify this privacy policy at any time, so please review it frequently.”
refund window: immediately
“Changes and clarifications will take effect immediately upon their posting on the website.”
refund window: upon notification
“If we make material changes to this policy, we will notify you here that it has been updated”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
49% of its 192 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 41% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 31 of this company’s 2,163 Trustpilot reviews (1%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about LapelPinPlanet?
Delivery failed
11 reports · 41% of complaints“Contacted customer service through your website and have NEVER received a response”
“I never received my order! I emailed you and haven’t got a response.”
The company replied on 2021-08-19: “Hi Doreen, I'm confused. You ordered on August 12 and your pin was delivered on August 16th. Then you ordered again on August 17th, 2 days ago, and that pin is in transit (only 2 days have passed).…”
Our classifier read this reply as a deflection.
“Never received my pin , nor was I notified”
The company replied on 2021-08-30: “Hi Justin, Your order was returned by the US Postal Service because you mistyped your address into our shopping cart - we don't have a lot of control over that. Delivery was attempted but the address…”
Our classifier read this reply as a deflection.
Not as described
6 reports · 22% of complaints“which was never answered.”
“It is 3/4 wide. TINY!”
The company replied on 2017-02-03: “I'm sorry that you were not satisfied with your purchase. If you send the order back, we would be happy to issue a refund. I would like to point out, however, that the size of the pin is listed in…”
Our classifier read this reply as a deflection.
“Not descriptive, didnt get what i wanted”
The company replied on 2016-10-13: “Hi Benjamin, I am very sorry that you are unhappy with your purchase. We would be glad to issue a refund. I will email you directly. Please let us know what we can do. Thanks! The LapelPinPlanet Team”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unreachable
5 reports · 18% of complaints“Contacted customer service through your website and have NEVER received a response”
“I never received my order! I emailed you and haven’t got a response.”
The company replied on 2021-08-19: “Hi Doreen, I'm confused. You ordered on August 12 and your pin was delivered on August 16th. Then you ordered again on August 17th, 2 days ago, and that pin is in transit (only 2 days have passed).…”
Our classifier read this reply as a deflection.
“Never received my pin , nor was I notified”
The company replied on 2021-08-30: “Hi Justin, Your order was returned by the US Postal Service because you mistyped your address into our shopping cart - we don't have a lot of control over that. Delivery was attempted but the address…”
Our classifier read this reply as a deflection.
Delivery late
3 reports · 11% of complaints“It's now November 12th, and still no pins have arrived”
“It is too late in delivery and too soon to comment on the product”
“My lapel pin STILL hasn't been delivered”
The company replied on 2020-09-08: “Dude. You are in Australia. There is a worldwide pandemic. And it's only been 7 days - with the Labor Day Holiday Weekend in there. I know you're anxious to get your pin but it usually takes up to 2…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 7% of complaints“pay the price x3 with the transport and custom fee which was not announced at all.”
6 readers marked this review helpful on Trustpilot.
“Could not deliver what they announced on internet”
The company replied on 2022-02-17: “I'm very sorry that we had to cancel your order. Unfortunately we are unable to ship order to Djibouti in East Africa. If you have a US Address of a freight forwarder we would love to fulfill an…”
Our classifier read this reply as a substantive response.
Faulty product
2 reports · 7% of complaints“I lost my pin on the very first day.”
“one did not Have a retainer cap.”
The company replied on 2016-10-13: “Hi Richard, I'm very sorry that one of the pins was missing the clasp. I am sending out some replacements for you today. Thanks! The LapelPinPlanet Team”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.