Express Golf: most-reported complaints
Automated analysis of 258 public Trustpilot reviews published 2019-02-19 to 2026-09-01. TrustScore 4.9 from 5,946 total reviews — see the Trustpilot page. Quick answer: is Express Golf legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which account for 35% of the 40 identified complaints and show a falling trend. Delivery failures are the second most common issue, cited in 30% of complaints with a rising trend. Other issues, such as credit application problems, make up 12% of complaints and remain flat. Support unreachable concerns represent 8% of complaints and are also on a rising trend.
How to reach Express Golf
These are the contact details Express Golf publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01274 491945, email [email protected], address The Fairways, Bradford, BD9 6BR, GB.
The company claimed its Trustpilot profile on 2014-07-16 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 50 in Golf shop. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (270 reviews)
TrustScore over time
5.0 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (50%, 2.5d) · 2026-08-18 (50%, 2.5d) · 2026-08-21 (50%, 2.5d) · 2026-08-24 (50%, 2.5d) · 2026-08-30 (50%, 2.5d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 5% of this company’s 40 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 60 days
“We offer a 60 day returns period on all purchases”
refund window: 30 days
“Products that become faulty within the first 30 days may be refunded in full”
refund window: repair, replace, or credit
“we will either repair, replace with the same product, an alternative to the same value or offer credit”
refund window: full refund within 30 days
“Products that become faulty within the first 30 days may be refunded in full once inspected and will be collected at our expense via DPD.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +0/-6 lines; removed: GET VIP ACCESS! | RECEIVE A WELCOME OFFER, VIP DEALS & MORE (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 30 negative reviews that received a public reply, the median wait was 2.2 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 30 company replies to negative reviews analysed, 67% engaged with the specific problem and 13% were generic templates.
12% of its 229 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 35% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 410 of this company’s 5,946 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about Express Golf?
Delivery late
14 reports · 35% of complaintsfalling“Delivery was late. Emailed asking when I would receive. No response ever received.”
The company replied on 2025-09-16: “Hi Chris, Thanks for the feedback. Please accept my apologies for the delay in the delivery of your order, DPD had an issue with their collection van. Paul - EG”
Our classifier read this reply as a substantive response.
“I paid £5 to get next day delivery and it doesn’t seem like it’s arriving today”
The company replied on 2023-09-26: “Hi Bobbie, Thank you for your review. I have checked your order and it was delivered successfully on 19th September with free delivery. It may be that you are referring to another business. I have…”
Our classifier read this reply as a deflection.
“As it did not arrive, Sunday made another phonecall to enquire over goods as had examined was going away.”
Delivery failed
12 reports · 30% of complaintsrising since 2023-06“I have never received your order.”
“the delivery was left out in the street.”
“Missing item from order and no response from customer service about this”
Other
5 reports · 12% of complaintssteady“he replied no. Therefore, i applied for the credit and was refused.”
The company replied on 2020-09-11: “Hi Michael, Thank you for taking the time to leave us a review and raising some issues which need to be responded to, in response to your points: - KLARNA: As explained we only currently offer Klarna…”
Our classifier read this reply as a deflection.
“Wouldn’t let me on ‘as last balls at 8pm’ Fuming”
“he obviously cares more about what he can sell in the shop more than anything else”
Support unreachable
3 reports · 8% of complaintsrising since 2023-06“Delivery was late. Emailed asking when I would receive. No response ever received.”
The company replied on 2025-09-16: “Hi Chris, Thanks for the feedback. Please accept my apologies for the delay in the delivery of your order, DPD had an issue with their collection van. Paul - EG”
Our classifier read this reply as a substantive response.
“Missing item from order and no response from customer service about this”
“Never received any response to my emails”
Faulty product
2 reports · 5% of complaintsfalling“the front pocket for golf shoes has no zip whatsoever”
The company replied on 2020-10-28: “Hi Andrew, Thank you for the review and I am sorry to hear that the product was faulty, we did send you an email offering to replace the item but never heard back from you. Please do let us know if…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“It came in a damaged box. A button from the bag cover was missing and some paint work was patchy.”
The company replied on 2019-08-05: “Thank you for your review, the issues raised are very concerning to us and I can assure you the package left us in perfect condition in good faith that it would reach you well. This is something that…”
Our classifier read this reply as a substantive response.
Not as described
2 reports · 5% of complaintsrising since 2023-06“Advertised the wrong item… resulting in me having to send it back.”
“Poor service I was advised a medium would fit 32 inch to 34inch waist”
The company replied on 2021-11-22: “Hi Marc, Thank you for the review, I do believe we managed to sort the problem out for you. As it turns out the product you purchased was on the slim side and a better size guide is being worked on…”
Our classifier read this reply as a substantive response.
Compare Express Golf with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.