Union 22: most-reported complaints
Automated analysis of 185 public Trustpilot reviews published 2019-05-02 to 2026-09-22. TrustScore 4.9 from 983 total reviews — see the Trustpilot page. Quick answer: is Union 22 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues regarding product quality, with four complaints noting that items felt cheap. Delivery problems were the next most frequent concern, cited in three instances where items arrived damaged or return instructions were unclear. Two reviewers also mentioned unhelpful support and overcharging, describing poor communication and high prices relative to the product value.
How to reach Union 22
These are the contact details Union 22 publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address Victoria Street 23, Liverpool, GB.
The company claimed its Trustpilot profile on 2019-05-01, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 1 of 79 in Men's Clothing Store. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
refund window: 14 days
“exchange or refund on any unsuitable items within 14 days of receipt”
refund window: 2-4 working days
“normally a refund takes 2-4 working days”
delivery promise: Free on orders over £80
“FREE UK SHIPPING on orders over £80”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-2 lines; added: o Herno AW26 Pre-Winter Drop; removed: o Footwear: Hogan, TOD'S, and Zegna | o Murwalls: Fashion Meets Art (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 67 company-invited reviews in the recent window average 4.94★, while 108 organic (uninvited) reviews average 4.83★.
19% of its 168 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 29% of this company’s complaints vs a 13% median across 91 ranked companies in its sector.
Review velocity: 137 of this company’s 983 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Union 22?
Other
4 reports · 29% of complaints“The quality was very cheap.”
The company replied on 2026-09-22: “Hi Thomas, Could you please email us with your order number or more information as we do not have any tickets live or pending regarding faults on the items we have sold. We do not have any historical…”
Our classifier read this reply as a deflection.
“Size is way off and cost of shipping and returning cost me $58”
The company replied on 2025-02-09: “Hi Layla, We received your request why $58 was deducted from your refund, as we explained in email this included both your original shipping cost $21 (this non refundable unless there is a fault with…”
Our classifier read this reply as a substantive response.
“The bad reviews sounded so real I am afraid I threw away what little money I have.”
The company replied on 2023-02-26: “Hi Wardept, We’ve not received any emails from any customers who have not received their order. Every customer receives their order and if for any very rare case an item is lost by a courier then we…”
Our classifier read this reply as a deflection.
Delivery failed
3 reports · 21% of complaints“item creased a lot and no information on how too return item”
The company replied on 2021-01-04: “Hi Brian, We have reached out to you by email to offer a free return of the item if you are not satisfied with your order, we also apologise if you experience any delays from Royal Mail. There was a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My order is yet to arrive!!”
The company replied on 2020-08-22: “Hi Jon, We apologise that you have not received your order, this is the first we have heard about it and we will contact the shipping company right away for you. If it hasn’t arrived in the next few…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
2 reports · 14% of complaints“poor customer service and communication with my issue not handle properly”
The company replied on 2026-09-23: “Hi Qasim, Could you please email us with your order number or more information as we do not have any tickets live or pending regarding any issues on the items we have sold. We do not have any…”
Our classifier read this reply as a deflection.
“item creased a lot and no information on how too return item”
The company replied on 2021-01-04: “Hi Brian, We have reached out to you by email to offer a free return of the item if you are not satisfied with your order, we also apologise if you experience any delays from Royal Mail. There was a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
2 reports · 14% of complaints“but now it's overpriced junk.”
The company replied on 2025-05-21: “Hi Thomas, Hope you’re well. Not sure if you’re confusing us with a different store / platform as we are an independent menswear store and e-commerce website that sells mostly Italian menswear brands…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I paid twice as much.”
The company replied on 2021-03-07: “Dear Customer, You claimed you had to pay extra duties for the import of your order which was in the EU, we asked you to provide evidence of this and you failed to do so. You failed to produce any…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 14% of complaints“it’s been two weeks. We have not notified me when you’re delivering it”
The company replied on 2023-12-05: “Hi Michael, I have emailed you about your order and the delivery times on standard shipping to the US. The order will arrive in the next few days which will be in the 10-12 day standard shipping…”
Our classifier read this reply as a substantive response.
“I received the item 2 days late”
The company replied on 2025-11-12: “Hi Michele, Thank you for your review, we couldn’t locate your order with the display name to investigate this as we haven’t received any emails. Please reach out to us on [email protected] so we…”
Our classifier read this reply as a template response.
Faulty product
2 reports · 14% of complaints“Size is way off and cost of shipping and returning cost me $58”
The company replied on 2025-02-09: “Hi Layla, We received your request why $58 was deducted from your refund, as we explained in email this included both your original shipping cost $21 (this non refundable unless there is a fault with…”
Our classifier read this reply as a substantive response.
“one of the tags was ripped off and the other one had the little bag the the thread missing.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.