Bennetts of Derby: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2021-08-16 to 2026-08-12. TrustScore 4.9 from 130 total reviews — see the Trustpilot page. Quick answer: is Bennetts of Derby legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures and unreachable customer support. Delivery issues accounted for 60% of the five identified complaints, with one customer stating they had not received their items despite contacting the company via email and social media. Unreachable support made up the remaining 40% of complaints, citing similar difficulties in getting a response. No clear trend could be established due to the low volume of reviews.
How to reach Bennetts of Derby
These are the contact details Bennetts of Derby publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 01332 344261, email [email protected].
The company claimed its Trustpilot profile on 2021-02-26. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BENNETTS OF DERBY LTD (no. 12231090), active, incorporated 2019 (6.9 years); next accounts due 2027-04-30, last accounts filed 2026-04-30. 1 current officer; 2 filings in the last 12 months (16 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
7% of its 89 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 60% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 15 of this company’s 130 Trustpilot reviews (12%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Bennetts of Derby?
Delivery failed
3 reports · 60% of complaints“Still haven't received my items. Have messaged on email, Facebook and Instagram and have been ignored.”
“So far nothing has arrived. Emailed customer services to find out when the present that I ordered is due. no reply so far.”
“Did not receive goods , company very unhelpful, will not use company again.”
Support unreachable
2 reports · 40% of complaints“Still haven't received my items. Have messaged on email, Facebook and Instagram and have been ignored.”
“So far nothing has arrived. Emailed customer services to find out when the present that I ordered is due. no reply so far.”
Compare Bennetts of Derby with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-13.