Delivery failed
An order never arrived, was lost, or the wrong or damaged item was delivered.
11,056complaints of this kind in the census
638companies affected
34%graded severe
Where you stand
Your contract is with the retailer, not the courier — the retailer is responsible for getting the goods to you.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“Private transfer failed to turn up to take us back to the airport”
“They take the issues and just ignore Paid next day Never arrived”
“ordered 3 items , only 1 arrived, very difficult to get a reply”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Footasylum | 476 | 47% |
| GO Outdoors | 388 | 34% |
| Next | 318 | 30% |
| QVC UK | 312 | 35% |
| AliExpress | 310 | 28% |
| StockX | 307 | 22% |
| OnBuy.com | 290 | 31% |
| Ship Sticks | 286 | 48% |
| Just Eat | 271 | 47% |
| World of Books | 266 | 31% |
| DoorDash | 239 | 45% |
| Wayfair UK | 234 | 33% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.