Aqua Cure: most-reported complaints
Automated analysis of 161 public Trustpilot reviews published 2023-01-31 to 2026-08-21. TrustScore 4.8 from 373 total reviews — see the Trustpilot page. Quick answer: is Aqua Cure legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, with three reports indicating that no delivery was attempted. Misleading pricing is another common concern, as two reviewers noted significant price differences between online advertisements and the website. Additionally, customers have reported receiving faulty products and items that do not match their descriptions, such as water hardness levels that were not as expected.
How to reach Aqua Cure
These are the contact details Aqua Cure publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 (0) 1704 516916, email [email protected], address Units 3a & 3b Dakota business park, Dakota Way, Burscough, L40 8AF, GB.
The company claimed its Trustpilot profile on 2016-08-24, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-06. Trustpilot ranks it 5 of 24 in Water Filter Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-25 (100%, 1.5d) · 2026-08-28 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 137 company-invited reviews in the recent window average 4.79★, while 25 organic (uninvited) reviews average 4.52★.
25% of its 148 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 23% of this company’s complaints vs a 20% median across 49 ranked companies in its sector.
Review velocity: 52 of this company’s 373 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Aqua Cure?
Delivery failed
3 reports · 23% of complaints“No delivery was attempted”
The company replied on 2026-07-06: “Hi Robert, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly given the urgency of your order. We understand…”
Our classifier read this reply as a template response.
“right after making the payment, I received notification that the item was, in fact, not in stock.”
“lack of stock of items needed.”
The company replied on 2024-12-06: “Hi Sam, Thank you for your feedback, and we are sorry all of the items you needed were not in stock. We find this incredibly frustrating too, and are constantly working with our suppliers to avoid…”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 15% of complaints“Found an ad online advertising the product at £65.80. Clicked through to the website and it was £100.61.”
The company replied on 2026-08-24: “Hi Ian, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you disappointed. We understand how frustrating it can be when the price you initially see…”
Our classifier read this reply as a template response.
“Ordered Panasonic Fridge filter thinking I was getting 2 as the description started with a 2 only to find it was for 1.”
The company replied on 2025-03-10: “Hi Kelvin, Thank you for your review. Apologies it was not clearer to you that the 2 belonged to the brand name of the filter, we really appreciate your feedback. Kind Regards, The Aqua Cure Team”
Our classifier read this reply as a deflection.
Faulty product
2 reports · 15% of complaints“broke the pressure gauge”
The company replied on 2023-05-16: “Good Afternoon, I want to highlight that you have tagged the wrong company in this review. We are sorry to see you have had issues with your boiler. We hope you get this sorted out soon. Reading your…”
Our classifier read this reply as a deflection.
“INSTUCTION ARE NOT UP TODATE PARTS MISSING”
The company replied on 2025-03-12: “Hi Philip, Thank you for your review. We are sorry for the issues you experienced, and appreciate your feedback. Kind Regards, The Aqua Cure Team”
Our classifier read this reply as a template response.
Not as described
2 reports · 15% of complaints“No matter which postcode I entered everywhere has a hard water despite in the three of those places Iby my self properly measured the hardness of water and it was not hard at all”
“Disliked the very narrow flexible pipe 22mm fittings supplied for a large water softner”
Overcharging
2 reports · 15% of complaints“broke the pressure gauge”
The company replied on 2023-05-16: “Good Afternoon, I want to highlight that you have tagged the wrong company in this review. We are sorry to see you have had issues with your boiler. We hope you get this sorted out soon. Reading your…”
Our classifier read this reply as a deflection.
“received a phone call couple of days later wanting £80 more for delivery. Still waiting on a refund”
Delivery late
2 reports · 15% of complaints“I called and was told it would be another 2 weeks!!!So I said I would cancel and go elsewhere.”
“standard delivery took a week, no pipe attached as I was told,no problem so I ordered a pipe”
Compare Aqua Cure with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-25.