Countryside Ski & Climb: most-reported complaints
Automated analysis of 241 public Trustpilot reviews published 2022-10-18 to 2026-09-02. TrustScore 5 from 2,913 total reviews — see the Trustpilot page. Quick answer: is Countryside Ski & Climb legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues with Countryside Ski & Climb, based on 241 reviews analyzed between October 2022 and September 2026. Out of 11 identified complaints, 46% involved failed deliveries, such as orders being cancelled, while 27% concerned late deliveries, with some items remaining stuck in sorting offices. No specific trend could be established for these issues due to the limited number of reviews.
How to reach Countryside Ski & Climb
These are the contact details Countryside Ski & Climb publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01438 353086, email [email protected], address 118-120 High Street, Stevenage, SG1 3DW, GB.
The company claimed its Trustpilot profile on 2014-04-02, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-23. Trustpilot ranks it 3 of 92 in Outdoor Clothing and Equipment Shop. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (223 reviews)
TrustScore over time
5.0 → 5.0 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
delivery promise: over £50
“Free delivery on orders over £50”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +9/-5 lines; added: * £99.99 £180.00 44% | Helly Hansen Legendary Insulated Women's Ski Pants in Black; removed: 01438 353 086 | Find Us (snapshot)
- 2026-09-08: +0/-8 lines; removed: * £74.99 £110.00 32% | Rab Ascendor Men's Fleece Hoody in Tempest Blue (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 276 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 46% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 1,069 of this company’s 2,913 Trustpilot reviews (37%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Countryside Ski & Climb?
Delivery failed
5 reports · 46% of complaints“my order was cancelled”
2 readers marked this review helpful on Trustpilot.
“Stock iitem not in stock Then sent but still not in stock.”
The company replied on 2025-03-17: “Dear Joe, Thank you for taking the time to leave a review. I can only apologise for the experience you have had. You should not have received a dispatch notification, this was our error as there was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They sold me that was not in stock.”
Delivery late
3 reports · 27% of complaints“My order is now stuck in a sorting office and I have no idea when it will get delivered.”
1 reader marked this review helpful on Trustpilot.
“I did request a later delivery.because I was away on the date”
The company replied on 2026-06-23: “Dear Andy, Thank you for taking the time to leave a review. I am sorry, this is an honest mistake on our part. Your delivery note was missed, and the order sent out in error. Thank you very much for…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“delivery time could be better.”
Compare Countryside Ski & Climb with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.