Calido | Logs, Stoves & Outdoors: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-07-04 to 2026-07-08. TrustScore 4.9 from 348 total reviews — see the Trustpilot page. Quick answer: is Calido | Logs, Stoves & Outdoors legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, which account for 75% of the four identified complaints. One specific example involves a delivery arriving on the wrong pallet, requiring customers to manually move the logs from the pavement. No trend can be established yet as there are not enough reviews to determine a pattern.
How to reach Calido | Logs, Stoves & Outdoors
These are the contact details Calido | Logs, Stoves & Outdoors publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01786 357057, email [email protected], address Unit 3A Bandeath Industrial Estate, Throsk, Stirling, FK7 7NP, GB.
The company claimed its Trustpilot profile on 2023-05-10. Trustpilot ranks it 6 of 39 in Firewood Supplier. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Can anyone help”.
Elsewhere: 4.9★ on Google (110 reviews)
What their policy promises
delivery promise: most UK Postcodes
“Free Delivery to most UK Postcodes on Logs & Stoves”
delivery promise: throughout the UK
“Delivery is available throughout the UK.”
support availability: always on hand
“Our team is always on hand to assist.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
5% of its 154 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 75% of this company’s complaints vs a 20% median across 49 ranked companies in its sector.
Review velocity: 54 of this company’s 348 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Calido | Logs, Stoves & Outdoors?
Delivery failed
3 reports · 75% of complaints“Delivery arrived on the wrong pallet so had to man handle the logs in from the pavement.”
The company replied on 2026-01-23: “Hi Mark, thank you for taking the time to leave us a review. We're really sorry the logs arrive don the wrong pallet and you had to move them by hand. Our driver James was off the day of your…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I pointed this out to the delivery driver but he refused to drive up to the house.”
The company replied on 2025-06-03: “Dear Trudi, Thank you for your order and for your comments. I'm pleased to hear you're happy with the quality of the logs. I'm sorry to learn that the delivery experience didn’t meet your…”
Our classifier read this reply as a substantive response.
“The delivery came could not take it off truck came back next day didn’t let us know”
The company replied on 2024-09-03: “Having investigated this delivery with Palletline we can see it was delivered on the day selected at checkout. We can also see from the photos provided by Palletline that it's a deep gravel drive. It…”
Our classifier read this reply as a deflection.
Compare Calido | Logs, Stoves & Outdoors with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.