Energy Control Technologies, Inc.: most-reported complaints
Automated analysis of 165 public Trustpilot reviews published 2021-12-27 to 2026-09-15. TrustScore 4.6 from 653 total reviews — see the Trustpilot page. Quick answer: is Energy Control Technologies, Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery late and support unreachable, each accounting for 31% of the 29 complaints identified. Delivery failed was cited in 21% of complaints, while not as described made up the remaining 10%. These findings are based on an analysis of 165 reviews. No clear trend could be established for these issues due to insufficient review volume.
How to reach Energy Control Technologies, Inc.
These are the contact details Energy Control Technologies, Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (954) 739-8400, email [email protected], address 10220 W SR 84, suite 9, Davie, 33324, US.
The company claimed its Trustpilot profile on 2018-08-13 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (5 reviews)
TrustScore over time
4.7 → 4.6 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
Severity: 10% of this company’s 29 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
57% of its 122 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 31% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 28 of this company’s 653 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Energy Control Technologies, Inc.?
Delivery late
9 reports · 31% of complaints“I sent an email about this Mar 2, with no response except for this customer survey received 8-Mar.”
“It has been 7 days and order still has not shipped.”
“They take too many Days to ship !!!”
The company replied on 2023-11-30: “Hello Roberto. We are truly sorry for the delay in your shipment. We work closely with a variety of manufacturers and some of them are still struggling with production and supply chain delays. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
9 reports · 31% of complaints“I have not received my items that i ordered over a month ago”
“I sent an email about this Mar 2, with no response except for this customer survey received 8-Mar.”
“no one answers and I have to leave a message”
The company replied on 2024-08-06: “Hello Chris, We are truly sorry for the delay and hope that you will continue giving us the opportunity to support your business in the future. Our goal is to provide excellent customer service,…”
Our classifier read this reply as a template response.
Delivery failed
6 reports · 21% of complaints“Spent 415 dollars for a e switch and did not get the switch to hook it up”
The company replied on 2023-12-21: “Hello Joe, I truly apologize for this inconvenience. The Pilla stations do not come with contact blocks because some require normally open and others closed. However, we should have followed up to…”
Our classifier read this reply as a substantive response.
“I have not received my items that i ordered over a month ago”
“I haven’t received my order”
The company replied on 2025-04-14: “Hello Richmond, we are truly sorry for the delay in your shipment. The manufacturer notified us that there is a component backorder on your product. Our system generated an email alert on 4/4/2025 to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
3 reports · 10% of complaints“its been a week and I have not heard from anyone.”
“I ordered N.C. contacts and they sent N.O. contacts.”
The company replied on 2022-06-22: “Hello there, I searched through all of our emails and phone logs, and I can’t find any record of you trying to contact us before this review. I am looking at your order, which you placed online, and…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“The product we purchased showed an included Belimo actuator but the actuator was not included.”
The company replied on 2022-04-18: “Hello, I’m sorry about the confusion. The part that you purchased is a retrofit kit for TACO zone valves and the image on the website is to illustrate the actuator that these are compatible with. I’d…”
Our classifier read this reply as a substantive response.
Misleading pricing
3 reports · 10% of complaints“Advertised item as in stock with 1-2 day shipping. After 5 days item still not shipped”
“False advertising. Product was not in stock.”
“There was a motor that showed in stock when I placed the order then the next email I got showed the motor back ordered”
Support unhelpful
2 reports · 7% of complaints“It has been 7 days and order still has not shipped.”
“I order a few items and received only one .”
The company replied on 2023-02-01: “Hello Nathaniel, I spoke with you on the phone twice last week, and before I transferred you to our customer service team, I advised you of their email address and that the call may roll over to a…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.