Rocket Industrial: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2020-06-02 to 2026-08-04. TrustScore 4.7 from 330 total reviews — see the Trustpilot page. Quick answer: is Rocket Industrial legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 44% of the 23 complaints identified in 160 reviews. Late deliveries were the next most common issue, cited in 30% of complaints, followed by products not matching their descriptions at 13%. A small number of reviewers, representing 9% of complaints, reported that customer support was unreachable. No clear trend could be established for any of these issues due to the limited number of reviews.
How to reach Rocket Industrial
These are the contact details Rocket Industrial publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800.826.4405, email [email protected], address 200 Washington St Suite 220, Wausau, 54403, US.
The company claimed its Trustpilot profile on 2018-05-25, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-12 — more than six months ago. Trustpilot ranks it 12 of 20 in Packaging Supply Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Severity: 17% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
61% of its 132 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 44% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 27 of this company’s 330 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Rocket Industrial?
Delivery failed
10 reports · 44% of complaints“the shipment was delivered in spite of my cancellation”
“We have been charged and still don’t have the product”
The company replied on 2020-08-12: “Thank-you for taking the time to share your experience with us. A member from our customer service team has emailed you directly to the email provided in your order to further address your situation.…”
Our classifier read this reply as a template response.
“however you forgot to ship it in the first place.”
Delivery late
7 reports · 30% of complaints“on jan 22 you tell me i might get it in early March.”
“The package was supposed to be delivered last Thursday. Finally shows up four days late”
The company replied on 2020-08-12: “Thank-you for taking the time to share your experience with us. A member from our customer service team has emailed you directly to the email provided in your order to further address your situation.…”
Our classifier read this reply as a template response.
“5 weeks to receive is not conducive for a production plant”
Not as described
3 reports · 13% of complaints“Item was advertised to include a hard travel case.”
“Wrong description of items bought”
The company replied on 2020-11-23: “Thank you for taking the time to share your experience with us. A member from our customer service team has emailed you directly to the email provided in your order to further address your situation.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“size of bag and usable bag differs from bag to bag”
Support unreachable
2 reports · 9% of complaints“We have been charged and still don’t have the product”
The company replied on 2020-08-12: “Thank-you for taking the time to share your experience with us. A member from our customer service team has emailed you directly to the email provided in your order to further address your situation.…”
Our classifier read this reply as a template response.
“I contacted the company via email three weeks ago and still no reply.”
The company replied on 2021-01-18: “Thank you for taking the time to share your experience with us. A member from our customer service team has emailed you directly to the email provided in your order to further address your situation.…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.