Nominal: most-reported complaints
Automated analysis of 102 public Trustpilot reviews published 2026-02-17 to 2026-09-23. TrustScore 4.5 from 873 total reviews — see the Trustpilot page. Quick answer: is Nominal legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 46% of the 11 complaints identified in the analysis. Refused refunds were the next most common issue, cited in 27% of the complaints. Additionally, reviewers reported that customer support was unreachable and that products arrived faulty, with each issue representing 18% of the complaints. No trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-02-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-24. We last checked this profile on 2026-09-25 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
complaint process: promptly
“We are committed to addressing these issues promptly.”
complaint process: good faith
“We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
69% of its 89 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 46% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 172 of this company’s 873 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Nominal?
Delivery failed
5 reports · 46% of complaints“neither package was actually delivered to me”
The company replied on 2026-09-24: “Thank you for sharing your feedback. We’re truly sorry for the frustration this situation caused, especially with the timing of your orders. When a package is marked as delivered by the carrier, our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I am left with no order and no refund.”
The company replied on 2026-04-08: “We’re really sorry to hear about your experience and understand how frustrating this must have been. After reviewing your order, we can confirm that it was marked as delivered to the shipping address…”
Our classifier read this reply as a deflection.
“I got an email saying the order was "delivered" on the 2nd of June. I looked everywhere for my order - no sign of it.”
The company replied on 2026-06-23: “We’re truly sorry for the frustrating experience you had and completely understand your disappointment. We appreciate the time you took to share the details of what happened. After further…”
Our classifier read this reply as a substantive response.
It promised: refund.
Refund refused
3 reports · 27% of complaints“neither package was actually delivered to me”
The company replied on 2026-09-24: “Thank you for sharing your feedback. We’re truly sorry for the frustration this situation caused, especially with the timing of your orders. When a package is marked as delivered by the carrier, our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I am left with no order and no refund.”
The company replied on 2026-04-08: “We’re really sorry to hear about your experience and understand how frustrating this must have been. After reviewing your order, we can confirm that it was marked as delivered to the shipping address…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 18% of complaints“it’s hasn’t arrived! They haven’t responded to his email either!”
The company replied on 2026-05-04: “We’re really sorry to hear about this experience; that’s definitely not the standard we aim for. We’d like to fix this for you immediately. Could you please share your email address or order number…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Wrong order and now they are not replying.”
The company replied on 2026-03-06: “We’re very sorry for the mix-up and understand your frustration. We’ve already reached out to you and will be sending a new order with the correct name necklace free of charge. We truly appreciate…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Faulty product
2 reports · 18% of complaints“changed in colour within few months !!!! It was golden and now it’s silver”
The company replied on 2026-08-29: “We’re so sorry to hear this and completely understand your disappointment. This is not the quality we pride ourselves on or want you to experience. Please reach out to us at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The necklace caused a terrible rash to appear on my neck”
The company replied on 2026-04-10: “I'm so sorry to hear about the allergic reaction you've had. We've tested our products thoroughly over the last four and a half years of our business, and we have a nickel-free guarantee on all of…”
Our classifier read this reply as a substantive response.
Compare Nominal with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.