Stones Boatyard Ltd: most-reported complaints
Automated analysis of 219 public Trustpilot reviews published 2024-05-07 to 2026-09-03. TrustScore 5 from 1,516 total reviews — see the Trustpilot page. Quick answer: is Stones Boatyard Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 50% of the four complaints identified in the analysis. One specific issue involved a customer who had not received their item and was advised that no signature was required. Another complaint was also cited but not detailed in the provided data. A trend cannot be established yet due to the low number of reviews.
How to reach Stones Boatyard Ltd
These are the contact details Stones Boatyard Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01548 844122, email [email protected], address Yalton, East Portlemouth, Salcombe, TQ8 8PA, GB.
The company claimed its Trustpilot profile on 2023-11-13, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-27. Trustpilot ranks it 4 of 92 in Outdoor Clothing and Equipment Shop. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (126 reviews)
TrustScore over time
5.0 → 5.0 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.3d) · 2026-08-18 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-31 (100%, 0.3d) · 2026-09-03 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-12 (100%, 0.3d) · 2026-09-15 (100%, 0.3d) · 2026-09-18 (100%, 0.3d) · 2026-09-21 (100%, 0.3d) · 2026-09-24 (100%, 0.3d).
Review provenance: 196 company-invited reviews in the recent window average 4.96★, while 38 organic (uninvited) reviews average 5.00★.
17% of its 232 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 50% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 430 of this company’s 1,516 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Stones Boatyard Ltd?
Delivery failed
2 reports · 50% of complaints“no item is at my front door yet when I asked for proof I’ve been advised no signature is required”
The company replied on 2025-06-09: “Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues surrounding your recent order, and we completely understand how upsetting this situation must…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Sold an item that you didn’t have in stock , took payment by the time I was notified it was not in stock”
The company replied on 2026-07-27: “We are really sorry - this fell well below what you should expect from us. We had a stock error on our end and let you know as soon as we spotted it, we understand your frustration and I'm sorry for…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare Stones Boatyard Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.