Eastern Gases: most-reported complaints
Automated analysis of 241 public Trustpilot reviews published 2020-07-15 to 2026-08-30. TrustScore 5 from 1,627 total reviews — see the Trustpilot page. Quick answer: is Eastern Gases legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues, with failed deliveries accounting for 33% of the 12 complaints identified. Late deliveries were the next most common concern, representing 25% of the reported problems. The remaining 25% of complaints fall under other categories, such as confusion regarding the company identity. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Eastern Gases
These are the contact details Eastern Gases publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02085003583, email [email protected], address Whalebone Lane North, Romford, RM6 5QT, GB.
The company claimed its Trustpilot profile on 2020-01-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-18. Trustpilot ranks it 1 of 29 in Gas Company. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (100%, 4.0d) · 2026-08-24 (100%, 4.0d) · 2026-08-27 (100%, 4.0d) · 2026-08-31 (100%, 4.0d) · 2026-09-08 (100%, 4.0d) · 2026-09-12 (100%, 4.0d) · 2026-09-15 (100%, 4.0d) · 2026-09-18 (100%, 4.0d) · 2026-09-21 (100%, 4.0d) · 2026-09-24 (100%, 4.0d).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
10% of its 241 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 33% of this company’s complaints vs a 20% median across 49 ranked companies in its sector.
Review velocity: 278 of this company’s 1,627 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Eastern Gases?
Delivery failed
4 reports · 33% of complaints“Terrible service delivered to wrong place even though it stated the accurate delivery address.”
The company replied on 2024-02-06: “We have tried to contact you to discuss your concerns however have been unable to reach you. We note that you have used multiple delivery addresses in the past when ordering online so believe you may…”
Our classifier read this reply as a deflection.
“Driver would not bring gas to door on 3rd floor”
The company replied on 2026-01-29: “Thanks for your recent order and for taking the time to share your feedback. Our drivers usually deliver to ground floor or kerbside for health and safety reasons. Deliveries above ground floor may…”
Our classifier read this reply as a deflection.
“Ordered 2 bottles of gas and collect 2. Only delivered 1 bottle and collect 1bottle.”
The company replied on 2024-05-30: “Thanks for your recent order with us for 2 forklift gas refills. Upon delivery there was one cylinder on site that as already full so we only delivered one refill and arranged a refund for the second…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery late
3 reports · 25% of complaints“Terrible service delivered to wrong place even though it stated the accurate delivery address.”
The company replied on 2024-02-06: “We have tried to contact you to discuss your concerns however have been unable to reach you. We note that you have used multiple delivery addresses in the past when ordering online so believe you may…”
Our classifier read this reply as a deflection.
“He just said your delivery is for Friday or the following Monday and then you could hear him talking to someone else and then the line went dead.”
The company replied on 2026-02-04: “Hi Joe, Thank you for taking the time to leave your feedback and for your previous custom. We are sorry to hear that this delivery experience did not meet the standard you had previously received.…”
Our classifier read this reply as a substantive response.
“Had to wait until following day.”
Other
3 reports · 25% of complaints“It was connfhsing. I lost tracck of which company I was dealing with!”
The company replied on 2026-08-18: “Hi Mike, We have checked our records but have been unable to locate an order under your name. We also sent you a request for further information through Trustpilot, but unfortunately haven’t received…”
Our classifier read this reply as a deflection.
“Delivery was prompt but your driver had awful attitude.”
The company replied on 2024-10-22: “Thanks for your recent order with us. We apologise for any negative experience and appreciate you bringing it to our attention. We will address your concerns with the driver to ensure better a…”
Our classifier read this reply as a template response.
“buy you always have to chase for invoice for goods you paid”
Compare Eastern Gases with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.