M&R Plumbing & Heating Ltd: most-reported complaints
Automated analysis of 217 public Trustpilot reviews published 2023-12-04 to 2026-09-18. TrustScore 4.9 from 793 total reviews — see the Trustpilot page. Quick answer: is M&R Plumbing & Heating Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which accounted for 50% of the 8 complaints identified across 217 reviews. Missed appointments were the next most frequent issue, representing 38% of complaints, followed by support being unreachable at 25%. The data does not show a clear trend for these issues due to the limited number of reviews.
How to reach M&R Plumbing & Heating Ltd
These are the contact details M&R Plumbing & Heating Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01204690957, email [email protected], address 290 Chorley New Rd, Bolton, BL6 5NY, GB.
The company claimed its Trustpilot profile on 2018-05-02, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-23. Trustpilot ranks it 17 of 45 in Gas Installation Service. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 30.8d) · 2026-08-18 (100%, 30.8d) · 2026-08-21 (100%, 30.8d) · 2026-08-24 (100%, 30.8d) · 2026-08-28 (100%, 30.8d) · 2026-08-31 (100%, 30.8d) · 2026-09-03 (100%, 30.8d) · 2026-09-06 (100%, 30.8d) · 2026-09-12 (100%, 30.8d) · 2026-09-15 (100%, 30.8d) · 2026-09-18 (100%, 30.8d) · 2026-09-24 (100%, 30.8d).
What their policy promises
complaint process: £250.00
“We shall not be responsible to pay the first £250.00 of any claim or series of claims arising out of one event in respect of which indemnity is provided by Section 2 of your Policy.”
complaint process: £250.00
“We shall not be responsible to pay the first £250.00 of any claim or series of claims arising out of one event in respect of which indemnity is provided by the Windscreen Damage section of your policy.”
complaint process: £2,500,000
“The maximum amount we will pay under section 2 of this policy is £2,500,000 for any one loss or series of losses arising out of one event.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
10% of its 202 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: billing errors makes up 50% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 387 of this company’s 793 Trustpilot reviews (49%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about M&R Plumbing & Heating Ltd?
Billing errors
4 reports · 50% of complaints“Paid off my bill but was still hassled about the original call out”
The company replied on 2026-02-26: “Dear David I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us. Reading your feedback, it’s obvious…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“reinstated at a higher amount per month without any proper consultation or permission”
The company replied on 2024-02-21: “Hi, I apologize for the inconvenience you have experienced, and I am dedicated to resolving this matter for you. As you may be aware, we did not intentionally cancel the direct debit mandate. Our…”
Our classifier read this reply as a substantive response.
“I queried this as the boiler and both radiators are still under warranty. I was advised that the leak was on the old system”
The company replied on 2025-02-06: “Dear Tracey Thank you for sharing your feedback. I genuinely appreciate the opportunity to address your concerns. After our lengthy discussions on the phone with you regarding the billing for the…”
Our classifier read this reply as a substantive response.
Missed appointments
3 reports · 38% of complaints“Failed to meet 2 appointments.”
The company replied on 2026-01-08: “Thank you for your feedback. We apologies for the inconvenience caused by the missed appointments. Unfortunately, this was due to unexpected staff sickness at the time. We did attend to fit the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“let down 1hr before the booking and no contact since”
The company replied on 2025-12-23: “Hi Michelle, thank you for your feedback. We are very sorry to hear about your experience and that you were let down so close to your booking time. We have searched our system using your name but…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
2 reports · 25% of complaints“reply me after 30 days”
The company replied on 2026-07-30: “A 30-day delay in getting back to you is completely unacceptable and nowhere near the standard of service we strive to provide. We experienced a technical issue with our system during that time, but…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“let down 1hr before the booking and no contact since”
The company replied on 2025-12-23: “Hi Michelle, thank you for your feedback. We are very sorry to hear about your experience and that you were let down so close to your booking time. We have searched our system using your name but…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare M&R Plumbing & Heating Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.