Billing errors
Wrong amounts charged, duplicate charges, or wrong meter readings and estimates.
14,183complaints of this kind in the census
911companies affected
53%graded severe
Where to escalate
- Energy Ombudsman — For gas and electricity suppliers, once the supplier has had 8 weeks or issued a deadlock letter.
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“it booked for August 3rd. When I noticed this it cost me an extra $348.00”
“The app said " you'll be charged $199". I hit confirm and the charge was $213.88.”
“Your car is not protected”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| British Gas | 440 | 28% |
| T-Mobile | 288 | 30% |
| E.ON Next Energy Ltd | 272 | 19% |
| Octopus Energy | 263 | 28% |
| ScottishPower | 250 | 22% |
| OVO | 248 | 25% |
| EDF UK | 233 | 29% |
| Paylaterr | 213 | 41% |
| Sky | 201 | 13% |
| Outfox Energy | 200 | 31% |
| Virgin Media | 186 | 10% |
| TalkTalk | 181 | 15% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.