Tomedes - Professional translation services: most-reported complaints
Automated analysis of 172 public Trustpilot reviews published 2020-04-29 to 2026-09-03. TrustScore 4.9 from 635 total reviews — see the Trustpilot page. Quick answer: is Tomedes - Professional translation services legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that services were not as described, accounting for 44% of the 9 identified complaints. Other frequent issues include overcharging and late delivery, each cited in 22% of the complaints. One reviewer noted that files were delivered late despite rush fees, while another described the company as time-wasters. No trend could be established for these issues due to the low number of reviews.
How to reach Tomedes - Professional translation services
These are the contact details Tomedes - Professional translation services publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 985 239 0142, email [email protected], address 9450 SW Gemini Dr #34540, Beaverton, 97008-7105, US.
The company claimed its Trustpilot profile on 2018-06-07. Trustpilot ranks it 2 of 16 in Translator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
support availability: 24/7
“Our dedicated customer support is available 24/7.”
support availability: 24/7
“Available Online 24/7”
support availability: 24/7
“We provide dedicated customer support, ensuring that you have access to expert advice and assistance at every step of the translation process (even on holidays).”
support availability: 24/7
“24/7 Customer Support”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
85% of its 159 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 44% of this company’s complaints vs a 17% median across 32 ranked companies in its sector.
Review velocity: 57 of this company’s 635 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Tomedes - Professional translation services?
Not as described
4 reports · 44% of complaints“My project was delivered multiple weeks late containing contunued errors despite many rounds of calls and feedback”
The company replied on 2023-07-10: “Hi, We have been trying to reach you, however, we were unsuccessful. We would like to apologize for the inconvenience the issues may have caused you. Tomedes has been in the industry for 16 years,…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I had them translate a pitch deck and the investor said they had never seen so many errors in one document.”
The company replied on 2022-03-18: “Hello Consta, We at Tomedes appreciate your review, because it's an instance to develop our services further. We apologize for any and every negative experience you've encountered regarding our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“the result was simple machine translation. Not human translation!”
3 readers marked this review helpful on Trustpilot.
Other
2 reports · 22% of complaints“Time wasters asking their linguists to leave 5 star reviews... typical sharks.”
1 reader marked this review helpful on Trustpilot.
“They keep spamming my e-mail box with ridiculous offers”
Overcharging
2 reports · 22% of complaints“They charged me a rush hour fee and delivered all the files late. One of the files was even 9 days late.”
The company replied on 2023-01-06: “Hi Guv, First of all, we would like to thank you for your review. We truly appreciate the feedback you have given us because it allows us to learn from our shortcomings, and we can use that to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“they billed me as if it were a full translation from scratch”
The company replied on 2024-03-19: “We're truly sorry to hear about your experience. At Tomedes, we strive for transparency and accuracy in our billing. We'd like to investigate this matter further and rectify any errors. Could you…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Delivery late
2 reports · 22% of complaints“They charged me a rush hour fee and delivered all the files late. One of the files was even 9 days late.”
The company replied on 2023-01-06: “Hi Guv, First of all, we would like to thank you for your review. We truly appreciate the feedback you have given us because it allows us to learn from our shortcomings, and we can use that to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“My project was delivered multiple weeks late containing contunued errors despite many rounds of calls and feedback”
The company replied on 2023-07-10: “Hi, We have been trying to reach you, however, we were unsuccessful. We would like to apologize for the inconvenience the issues may have caused you. Tomedes has been in the industry for 16 years,…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.