Spellbound Wigs LLC: most-reported complaints
Automated analysis of 165 public Trustpilot reviews published 2024-01-09 to 2026-08-28. TrustScore 4.7 from 618 total reviews — see the Trustpilot page. Quick answer: is Spellbound Wigs LLC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 75% of the four identified complaints. Specific issues include receiving wigs with colors that differ significantly from expectations, with one reviewer noting they refused a return. This trend is based on a small number of reviews, so a broader pattern cannot be established yet.
How to reach Spellbound Wigs LLC
These are the contact details Spellbound Wigs LLC publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 612 682 9609, email [email protected].
The company claimed its Trustpilot profile on 2021-05-23 and last replied to a negative review on 2026-08-28. Trustpilot ranks it 1 of 9 in Wig Shop. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.7 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
support availability: as quick as we can
“Drop us an email, We'll get back to you as quick as we can!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +3/-2 lines; added: + • Wigs Under $250 | o • Wigs / Pure Stretch Cap®; removed: o • Wigs / Classique Pure Stretch Caps | o • Wigs / Hair Dynasty Human Hair (snapshot)
- 2026-09-08: +11/-15 lines; added: CATCH UP ON OUR LATEST BLOG POSTS HERE! | * ELECTRONIC GIFT CARDS; removed: NEED SUPPORT? CLICK HERE TO JOIN OUR PRIVATE FACEBOOK SOCIAL SUPPORT GROUP! | * Price Match Guarantee (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 141 company-invited reviews in the recent window average 4.90★, while 27 organic (uninvited) reviews average 4.78★.
28% of its 159 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 75% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 110 of this company’s 618 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Spellbound Wigs LLC?
Not as described
3 reports · 75% of complaints“color of wig sent (totally different) and refused to accept return”
The company replied on 2026-08-28: “As stated to this person in a myriad of ways within our tome of documented communications, THIS WAS EXACTLY the wig she ordered, knowing full well it was Final Sale, and even checking the Final Sale…”
Our classifier read this reply as a deflection.
“the quality didn't meet my expectations and it felt a bit overpriced.”
The company replied on 2025-11-30: “Hello Tyler! I'm not able to find you in our system and I don't see any orders or customer records under your name. I'm not sure if it was us you ordered from. If your order was under a different…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“I would say the visual of the product doesn't match what arrives at the consumers home”
The company replied on 2024-05-12: “I am so sorry to hear that you are not completely satisfied with your order. We will reach out to you to find out more about what happened. Your satisfaction is our top priority and we want you to be…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-28.