Liberty Damenmoden: most-reported complaints
- Complaints in recent reviews
- 7% of 100 recent reviews analysed
- Most-reported issue
- Not as described 43% of complaints
- Company replies
- 17% of negative reviews, typically within 6 days
- TrustScore
- 4.7 from 198 total reviews
- Review window analysed
- 2026-04-13 to 2026-08-04 100 reviews
- Sector
- Retail
Automated analysis of 100 public Trustpilot reviews published 2026-04-13 to 2026-08-04. TrustScore 4.7 from 198 total reviews — see the Trustpilot page. Quick answer: is Liberty Damenmoden legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, with 3 out of 7 identified complaints citing issues with materials and cuts. Account and app problems were the second most frequent issue, accounting for 2 of the 7 complaints, specifically regarding login difficulties during checkout. A trend cannot be established yet as there are not enough reviews to determine a pattern.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Liberty Damenmoden?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Not as described | 43% | 3 | ||
| Account/app problems | 29% | 2 |
Not as described
3 reports · 43% of complaints“Die Materialien und die Schnitte sind nicht mehr so, wie ich es eigentlich von Liberty gewohnt bin!”
1 reader marked this review helpful on Trustpilot.
“Die Qualität unf Passform lässt sehr zu wünschen übrig.”
1 reader marked this review helpful on Trustpilot.
“Ich habe immer Größe M gekauft, inzwischen fällt die Größe S aus, wie Größe L oder XL, kann ich nicht nachvollziehen.”
1 reader marked this review helpful on Trustpilot.
Account/app problems
2 reports · 29% of complaints“Innerhalb eines Bestellvorgangs muss man sich x-Mal anmelden und fliegt wieder heraus.”
“Probleme das Widerrufsformular abzusenden und eine gültige E Mailum einen Widerruf abzusenden finde ich leider auch nicht.”
How to reach Liberty Damenmoden
These are the contact details Liberty Damenmoden publishes on its Trustpilot profile, as of our last check on 2026-11-12 — phone +49 5741 325 215, email [email protected], address Siemensstraße 9, Lübbecke, 32312, DE.
The company claimed its Trustpilot profile on 2026-01-23 and last replied to a negative review on 2026-04-07 — more than six months ago. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
What their policy promises
refund window: 30 calendar days
“You have 30 (change this) calendar days to return an item from the date you received it.”
refund window: certain amount of days
“You will receive the credit within a certain amount of days, depending on your card issuer's policies.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-06.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
2 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
23% of its 87 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 43% of this company’s complaints vs a 20% median across 150 ranked companies in its sector.
Review velocity: 193 of this company’s 198 Trustpilot reviews (97%) were written in the last 12 months.
Other companies with evidenced “Not as described” complaints
See all companies by issue: Not as described · Account/app problems
Compare Liberty Damenmoden with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-07.