InstantLogs: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-03-03 to 2026-07-12. TrustScore 4.8 from 305 total reviews — see the Trustpilot page. Quick answer: is InstantLogs legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, with two instances accounting for 40% of identified complaints. Delivery delays are also a frequent concern, cited in two reviews which make up another 40% of the complaints. No clear trend can be established for these issues due to the limited number of reviews.
How to reach InstantLogs
These are the contact details InstantLogs publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0121 389 8536, email [email protected], address Stanmore Industrial Estate, UNIT 3, Wolverhampton, WV15 5HP, GB.
The company claimed its Trustpilot profile on 2023-03-13, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-26. Trustpilot ranks it 17 of 38 in Firewood Supplier. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.8 → 4.8 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (67%, 7.0d) · 2026-08-18 (67%, 7.0d) · 2026-09-15 (100%, 19.3d) · 2026-09-24 (100%, 19.3d).
What their policy promises
cancellation method: clicking the cookie icon on the bottom left of the screen
“You can view and update your cookie preferences at any time by clicking the cookie icon on the bottom left of the screen.”
cancellation method: adjusting web browser settings
“Adjusting the settings in your web browser. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is”
cancellation method: at any time
“I understand that I will be able to unsubscribe at any time.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
8% of its 146 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 40% of this company’s complaints vs a 13% median across 25 ranked companies in its sector.
Review velocity: 154 of this company’s 305 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about InstantLogs?
Not as described
2 reports · 40% of complaints“It turns out that logs are quite small, and the weight is ~740kg.”
The company replied on 2026-08-26: “Hi Anton, Thank you for your feedback. We’re sorry to hear that the pallet weight did not meet your expectations. Our briquettes are sold by quantity rather than by weight and we appreciate that this…”
Our classifier read this reply as a substantive response.
“Delivery was made at about 9am whereas you had said the previous day it would be between 12 and 3pm.”
The company replied on 2025-11-17: “Thank you for your feedback and we are very sorry you were unhappy with your delivery. It is rare for us to get such a poor review and we always urge customers to call us if they have any issues at…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 40% of complaints“Delivery was made at about 9am whereas you had said the previous day it would be between 12 and 3pm.”
The company replied on 2025-11-17: “Thank you for your feedback and we are very sorry you were unhappy with your delivery. It is rare for us to get such a poor review and we always urge customers to call us if they have any issues at…”
Our classifier read this reply as a deflection.
“delivery emails across four days might benefit from better communication with your courier.”
The company replied on 2026-01-20: “Hi David. We are aware you had issues with your delivery and we can only apologise, the weather was a major factor in the delays. Our customer service team have refunded 10% of your order cost by way…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare InstantLogs with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.