Not as described
The item or service was materially different from how it was advertised.
10,282complaints of this kind in the census
744companies affected
17%graded severe
Where you stand
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Advertising that misleads can also breach the advertising codes.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
- Advertising Standards Authority — For advertising that is misleading — the ASA rules on the advert, it cannot get your money back.
What people actually describe
“You can't contact with them only AI chat where you have limited topic”
“we paid speedy transfer, waste of money, not happy”
“Peacock sports will air a live event, but yet the replay isn’t available for hours after the event concludes.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| TeePublic | 488 | 39% |
| Halara | 475 | 29% |
| Jet2holidays | 440 | 33% |
| On the Beach | 383 | 27% |
| World of Books | 273 | 32% |
| Villa Plus | 246 | 59% |
| loveholidays UK | 231 | 24% |
| Cotton Traders | 207 | 23% |
| OnBuy.com | 192 | 20% |
| StockX | 183 | 13% |
| TUI | 180 | 21% |
| Jiffy | 128 | 13% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.