Civil War Ghosts: most-reported complaints
Automated analysis of 180 public Trustpilot reviews published 2024-06-09 to 2026-09-18. TrustScore 4.9 from 343 total reviews — see the Trustpilot page. Quick answer: is Civil War Ghosts legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the tour was not as described, with 3 out of 5 identified complaints falling into this category. This issue accounts for 60% of the complaints found in the 180 reviews analyzed. A trend cannot be established yet due to not enough reviews.
The company claimed its Trustpilot profile on 2023-12-27, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-30 — more than six months ago. Trustpilot ranks it 40 of 79 in Tour Operator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 1.0d) · 2026-08-25 (100%, 1.0d) · 2026-08-31 (100%, 1.0d) · 2026-09-06 (100%, 1.0d) · 2026-09-09 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-20 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
63% of its 166 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 60% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 139 of this company’s 343 Trustpilot reviews (41%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Civil War Ghosts?
Not as described
3 reports · 60% of complaints“the tour was not what was expected.”
The company replied on 2025-07-22: “We truly appreciate your honest feedback and are sorry to hear the tour was not as expected. Thank you for sharing your concerns—we’ll take them seriously to enhance future tours. We hope to welcome…”
Our classifier read this reply as a template response.
“I paid for the extended tour, and we didn't even go 15 minutes over the time”
The company replied on 2025-08-17: “Hello, RM! Thank you for the thoughtful feedback. We're glad you liked how the tour was put together and found it informative, but we do apologize that the extended version didn’t meet your…”
Our classifier read this reply as a template response.
“Paid for hour and half but only lasted an hour.”
The company replied on 2024-06-29: “Thank you for your feedback! Your comments are important to us, and we'll use them to improve our tours. We hope you'll give us another chance to provide a more complete experience next time!”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.