Maia Gifts: most-reported complaints
Automated analysis of 172 public Trustpilot reviews published 2019-12-27 to 2026-05-20. TrustScore 4.9 from 666 total reviews — see the Trustpilot page. Quick answer: is Maia Gifts legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late delivery and products not matching their description, with each accounting for 36% of the 11 complaints identified. A smaller portion of reviewers, representing 18% of complaints, cited faulty products as a concern. These findings are based on an analysis of 172 reviews from Maia Gifts. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Maia Gifts
These are the contact details Maia Gifts publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 441413331356, email [email protected], address Maia Gifts, Glasgow, G2 1HW, GB.
The company claimed its Trustpilot profile on 2019-08-29. Trustpilot ranks it 48 of 375 in Gift Shop. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Maia Gifts Sale, Prices From 55p”.
Elsewhere: 4.8★ on Google (155 reviews)
What their policy promises
refund window: 30 days
“we will be happy to accept returns up to 30 days from receipt of your order.”
refund window: 5 days
“You will receive a refund within 5 days of the goods arriving back to us.”
refund window: 72 hours
“If the goods are damaged or defective then you must report this to us within 72 hours of receipt of the order.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 153 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 36% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 24 of this company’s 666 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Maia Gifts?
Delivery late
4 reports · 36% of complaints“they don’t have the one I wanted for like. 2 months and it says back soon”
The company replied on 2024-12-18: “Hi there, sorry that you were unable to order the item you wanted from our website, Sadly popular products can sell out fast. If you let us know what your were looking to buy we will do our best to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Not received yet”
The company replied on 2022-12-02: “Hi Scott, thank you for your feedback. We have sent you an email about the matter. The parcel is on it's way and is ahead of schedule so please do let us know if we can do anything further. Best…”
Our classifier read this reply as a template response.
“I still have not received my order placed on 3rd December”
The company replied on 2020-12-17: “Hello, thank you for your feedback on the order. We are really sorry that the order has not reached you yet. We have sent you an email regarding the missing parcel. Please do review this and get back…”
Our classifier read this reply as a template response.
Not as described
4 reports · 36% of complaints“firstly the set is as small as a bag of tic tacs and all characters doubled , total rip off !”
The company replied on 2020-12-17: “Hello Fiona, we are really sorry to hear that the product was not as you had expected. These have been a big hit for us this Christmas but we appreciate that sometimes photos of products can give a…”
Our classifier read this reply as a deflection.
“Everything about it is different and it looks nothing like the photo on the box and/or website.”
The company replied on 2020-02-21: “Hi Davina, we have written to you by email to offer a replacement or refund but have not heard back from you. Please be assured that we only stock genuine Sass & Belle products. We would like to get…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“A lot larger than expected so not for me.”
Faulty product
2 reports · 18% of complaints“the zip inside was a bit shabby so I have returned it.”
The company replied on 2024-06-14: “Hello Elizabeth, thank you for your feedback. We are very sorry to learn that there was a problem with the zip on the purse. We want to make sure this is resolved to your satisfaction so have sent…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Item had scratches on it!!”
The company replied on 2021-08-26: “Hi Robert, we are really sorry to hear that there was an issue with your item. We happily address any issues when made aware. We can be contacted by email, phone or live chat. We will be in touch to…”
Our classifier read this reply as a template response.
Compare Maia Gifts with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.