Exceptional Villas: most-reported complaints
Automated analysis of 168 public Trustpilot reviews published 2016-10-18 to 2026-09-11. TrustScore 4.9 from 814 total reviews — see the Trustpilot page. Quick answer: is Exceptional Villas legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that properties are not as described, accounting for 56% of the 9 identified complaints. Other frequent issues include problems with restocking items and overcharging, each representing 22% of the complaints. A trend cannot be established yet due to the low number of reviews.
How to reach Exceptional Villas
These are the contact details Exceptional Villas publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 917 336 4477, email [email protected], address 215 West 98th Street Apt 11E, New York, 10025, US.
The company claimed its Trustpilot profile on 2016-04-08 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 25 in Vacation Rental. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
56% of its 158 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 56% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 48 of this company’s 814 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Exceptional Villas?
Not as described
5 reports · 56% of complaints“The property was dangerous, dirty, and completely misrepresented”
The company replied on 2025-06-26: “Dear Becca, We are truly disappointed to hear about your dissatisfaction with your stay at Little Bay View House. We sincerely regret that the villa did not meet your expectations and that you had a…”
Our classifier read this reply as a substantive response.
It promised: refund.
“reservation for Villa Hayworth in Mykonos had been cancelled by the owner of the property.”
The company replied on 2022-07-13: “Dear Annette, Thank you for your review and feedback. We are glad you enjoyed your stay in Italy. We are of course deeply upset that your stay in Mykonos did not go as planned and did not meet your…”
Our classifier read this reply as a substantive response.
“assured that the villa we had chosen was available. Off the back of this reassurance, we made all the necessary arrangements, only to be told 10 days before travel that the property was no longer available.”
The company replied on 2020-10-23: “Dear Peter I tried phoning you again to apologise profusely for the disappointment & inconvenience caused to you & your family. I was working with you in absolute good faith that the villa space was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
2 reports · 22% of complaints“None of that happened. We had to call over and over to get items like water and soda restocked.”
The company replied on 2026-01-26: “Dear Bonnie, Thank you for taking the time to share your detailed feedback following your recent stay at Windjammer Landing & Resort. We truly appreciate you highlighting both the positives and the…”
Our classifier read this reply as a deflection.
“this company did absolutely nothing to help us with this issue.”
The company replied on 2017-07-21: “Dear Paul, I sincerely apologize for this issue you have experienced. Since you have cancelled one day before your arrival the money is non-refundable and is with the owner at this stage. As promised…”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 22% of complaints“reservation for Villa Hayworth in Mykonos had been cancelled by the owner of the property.”
The company replied on 2022-07-13: “Dear Annette, Thank you for your review and feedback. We are glad you enjoyed your stay in Italy. We are of course deeply upset that your stay in Mykonos did not go as planned and did not meet your…”
Our classifier read this reply as a substantive response.
“prices soared, pick up transportation was inefficient, maid service limited and didn't do laundry, rib rentals problematic.”
The company replied on 2022-06-15: “Dear Manon, Thank you for your review. Our guest's feedback is fundamental to our daily quest to provide our clients with the best possible level of service in the world. We genuinely care about…”
Our classifier read this reply as a substantive response.
Compare Exceptional Villas with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.