Bloc Hotels: most-reported complaints
- Complaints in recent reviews
- 42% of 26 recent reviews analysed
- Most-reported issue
- Not as described 82% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.4 from 26 total reviews
- Review window analysed
- 2019-09-11 to 2026-09-24 26 reviews
- Sector
- Travel
Automated analysis of 26 public Trustpilot reviews published 2019-09-11 to 2026-09-24. TrustScore 2.4 from 26 total reviews — see the Trustpilot page. Quick answer: is Bloc Hotels legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that services were not as described, accounting for 82% of the 11 identified complaints. Other frequently mentioned issues include unreachable support and faulty products, each cited in 18% of complaints. These findings are based on an analysis of 26 reviews collected between September 2019 and September 2026. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Bloc Hotels?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Not as described | 82% | 9 | ||
| Support unreachable | 18% | 2 | ||
| Faulty product | 18% | 2 |
Not as described
9 reports · 82% of complaints“three days after requesting help im still waiting”
The company replied on 2025-01-13: “Hi there, thank you for your feedback. I’m sorry to hear about the difficulties you experienced with your booking and the delay in receiving support. It’s disappointing that this situation led to you…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The room however was far from this promise.”
The company replied on 2025-01-13: “Hi Tim, I’m truly sorry to hear about the issues you experienced during your stay, especially regarding sleep comfort. We strive to provide a restful environment for all of our guests, and it’s clear…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I got bitten like crazy from bed bugs .. One I saw was Huge I told them they just denied it”
The company replied on 2024-02-28: “Hi Joanne, after your stay, you messaged us at Bloc and we instantly went to the room and checked it out. Fortunately, there was no sign of an infestation and in any event we have stringent…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 18% of complaints“I’ve since contacted Bloc Hotels directly but they’ve not chosen to reply”
1 reader marked this review helpful on Trustpilot.
“three days after requesting help im still waiting”
The company replied on 2025-01-13: “Hi there, thank you for your feedback. I’m sorry to hear about the difficulties you experienced with your booking and the delay in receiving support. It’s disappointing that this situation led to you…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Faulty product
2 reports · 18% of complaints“The room however was far from this promise.”
The company replied on 2025-01-13: “Hi Tim, I’m truly sorry to hear about the issues you experienced during your stay, especially regarding sleep comfort. We strive to provide a restful environment for all of our guests, and it’s clear…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“shower head was hanging out of the ceiling”
The company replied on 2025-01-13: “Hi Marc, thank you for your review. We’re pleased to hear you found the staff brilliant and the location convenient. It sounds like you stayed in one of our compact Sleep rooms, which are designed…”
Our classifier read this reply as a template response.
How to reach Bloc Hotels
These are the contact details Bloc Hotels publishes on its Trustpilot profile, as of our last check on 2026-11-12 — phone 02030510101, email [email protected], address South Terminal, Gatwick Airport, RH6 0NQ, GB.
The company claimed its Trustpilot profile on 2024-02-27. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 5 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 16/10 Win Birmingham Beer & Cider Festival Tickets & Overnight Stay (Rafflecopter)”, “E: 28/04 2 VIP Weekend Tickets to Mostly Jazz, Funk & Soul Festival inc Hotel, B'ham 12-14/07”, “E: 05/09 Win a 3 night trip for 2 to Boston + spends (RC)”.
Elsewhere: 4.3★ on Google (5,835 reviews, as of November 2026) — a 1.9-star gap between its Trustpilot and Google scores.
Sector benchmark: not as described makes up 82% of this company’s complaints vs a 25% median across 110 ranked companies in its sector.
Review velocity: 2 of this company’s 26 Trustpilot reviews (8%) were written in the last 12 months.
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See all companies by issue: Not as described · Support unreachable · Faulty product · Sector table: Travel in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-19.