Premiere Sales Water Filtration: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2019-07-19 to 2026-07-07. TrustScore 4.5 from 202 total reviews — see the Trustpilot page. Quick answer: is Premiere Sales Water Filtration legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, with 44% of complaints citing issues such as scratched or chipped markings and doctored labels. Support is frequently described as unreachable, accounting for 22% of reported issues, with customers noting they could not get through to a person. Additionally, 22% of complaints involve faulty products, including instances where items arrived with damaged markings.
How to reach Premiere Sales Water Filtration
These are the contact details Premiere Sales Water Filtration publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone (760) 282-4668, email [email protected].
The company claimed its Trustpilot profile on 2018-01-10. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
complaint process: contact us or local data protection authority
“If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint wi”
complaint process: timely manner as required under applicable law
“We will respond to your request in a timely manner as required under applicable law.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +11/-0 lines; added: Sign up for special offers and a reminder to change your water filters. | Receive emails or texts about our latest sales, plus a reminder of when it’s time to change your water filter. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
48% of its 142 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 44% of this company’s complaints vs a 13% median across 25 ranked companies in its sector.
Review velocity: 8 of this company’s 202 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Premiere Sales Water Filtration?
Not as described
4 reports · 44% of complaints“The .# was actually scratched or chipped off and the label was actually intentionally doctored”
“There are no instructions and there are two different kinds of screws”
The company replied on 2021-01-29: “Hi George, Thank you for the feedback and I'm sorry we let you down. Please be assured that we care about every customer and want installation to be as straightforward and clear as possible. I…”
Our classifier read this reply as a substantive response.
“Instructions were awful.....incomplete and wrong.”
The company replied on 2020-09-10: “Hi there, You are absolutely right- those instructions on the ultrafiltration system are terrible and I am so sorry it made for a frustrating and confusing installation! I really appreciated you…”
Our classifier read this reply as a substantive response.
Support unreachable
2 reports · 22% of complaints“Tried to call, couldn’t get through to a person”
“nobody calls you back no email confirmations I’m still waiting to hear when my product will ship”
The company replied on 2019-12-04: “Hi Larry, I’m sorry that you feel this way, but I appreciate this chance to address your review as it could be misleading for others. We want happy customers and take the time and effort to make sure…”
Our classifier read this reply as a deflection.
Faulty product
2 reports · 22% of complaints“The .# was actually scratched or chipped off and the label was actually intentionally doctored”
“These filters suck, my TDS meter read 635 going in and 660 going out”
The company replied on 2021-05-06: “Hi Rick, Thank you for sharing your review. I’m sorry you weren’t satisfied with our replacement deionization (DI) cartridges. Since this is the first time you’ve let us know you have a problem, I’ve…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Premiere Sales Water Filtration with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.