The Wildland Trekking Company: most-reported complaints
Automated analysis of 204 public Trustpilot reviews published 2019-02-20 to 2026-02-26. TrustScore 4.9 from 1,004 total reviews — see the Trustpilot page. Quick answer: is The Wildland Trekking Company legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the experience was not as described, accounting for 60% of the five identified complaints. This issue was cited in three out of the 204 reviews analyzed during the period from February 2019 to February 2026. One reviewer stated that the trip was quite different from, and far worse than, what the company promises. There are not enough reviews to establish a trend for this issue.
How to reach The Wildland Trekking Company
These are the contact details The Wildland Trekking Company publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-715-4453, email [email protected], address 4025 East Huntington Drive, Suite 150, Flagstaff, 86004, US.
The company claimed its Trustpilot profile on 2018-10-24. Trustpilot ranks it 16 of 79 in Tour Operator. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (0 reviews)
What their policy promises
refund window: removed if a roommate is found
“The single supplement fee will be applied to your reservation initially and will be removed if a roommate is found.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-0 lines; added: Help the Grand Canyon rebuild. $20,000 donation-match currently in place. Donate Here. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
58% of its 195 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 60% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 23 of this company’s 1,004 Trustpilot reviews (2%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Wildland Trekking Company?
Not as described
3 reports · 60% of complaints“This trip was quite different from, and far worse than, what Wildland promises.”
The company replied on 2022-04-07: “For the reviewer: Thank you for your honest feedback, and I'm sorry this trip fell below your expectations. We have already made some changes based on your input and will continue our audit of this…”
Our classifier read this reply as a substantive response.
“The Wildland Trekking Co. made promises in the brochure that were not delivered.”
The company replied on 2019-07-06: “We have reached out to this guest to apologize for and make up for this disappointing experience, and we are thoroughly investigating what happened. We take guest satisfaction extremely seriously.…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“overall the company provides substandard equipment and meals.”
Compare The Wildland Trekking Company with…
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-06.