HirbawiUSA: most-reported complaints
Automated analysis of 180 public Trustpilot reviews published 2021-03-25 to 2026-09-11. TrustScore 4.9 from 889 total reviews — see the Trustpilot page. Quick answer: is HirbawiUSA legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 57% of the 14 identified complaints. Delivery delays and unreachable customer support are also cited, each representing 14% of the reported issues. Trends for these specific complaints cannot be established due to a low volume of reviews.
The company claimed its Trustpilot profile on 2021-02-22 and last replied to a negative review on 2025-10-21 — more than six months ago. Trustpilot ranks it 3 of 116 in Fashion Accessories Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 0.0d) · 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-12 (100%, 0.0d).
What their policy promises
delivery promise: next business day
“Ships from the USA next business day”
delivery promise: orders over $115
“Free shipping on orders over $115.”
refund window: 30 days
“you have 30 days after receiving your item to request a return.”
refund window: 10 business days
“you’ll be automatically refunded on your original payment method within 10 business days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
60% of its 163 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 57% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 183 of this company’s 889 Trustpilot reviews (21%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about HirbawiUSA?
Not as described
8 reports · 57% of complaints“they were listed as 100% cotton and they are very much not”
4 readers marked this review helpful on Trustpilot.
“Really disappointed of the poor quality. In 2015 I bought one on eBay and the quality was absolutely great”
2 readers marked this review helpful on Trustpilot.
“The green and white is not the same color as displayed on the website, it is far more dull in real life”
1 reader marked this review helpful on Trustpilot.
Delivery late
2 reports · 14% of complaints“Order has not yet been delivered”
The company replied on 2021-11-03: “Dear Raamkarthikeyan, I have checked and it seems there's a delay in transit, something that is out of our hands. We will keep monitoring the package and if there are more problems, we will re-ship…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“My order was eventually received after 3 months.”
The company replied on 2025-03-17: “Dear Snowglobe, we're sorry you have never received your order. The issue however is that you haven't ordered on our website as the order number you have provided does not exist on our website. We do…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 14% of complaints“I am trying to return my product and I've been ignored for days”
The company replied on 2025-10-21: “Dear Carlos, We have already sent you a return label but it seems that our emails are not getting through to you. Could you please email us at [email protected] so we can re-send it to you again.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My item is damaged . I sent an email to customer service and still have not heard back.”
The company replied on 2025-05-22: “We were puzzled to see this review as us and Mary were in the middle of sorting out her return. As a matter of fact this review only appeared minutes after she replied to our email 😀”
Our classifier read this reply as a deflection.
Compare HirbawiUSA with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.