Total Password: most-reported complaints
Automated analysis of 167 public Trustpilot reviews published 2025-04-09 to 2026-09-23. TrustScore 4.6 from 311 total reviews — see the Trustpilot page. Quick answer: is Total Password legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 50% of the 10 complaints identified in 167 reviews. These issues included difficulties opening accounts and errors with button functionality. The remaining 30% of complaints were categorized as other problems. A specific trend could not be established due to the low number of reviews.
The company claimed its Trustpilot profile on 2023-01-19, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 65 of 342 in Software Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.6 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
30% of its 131 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 50% of this company’s complaints vs a 17% median across 46 ranked companies in its sector.
Review velocity: 128 of this company’s 311 Trustpilot reviews (41%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Total Password?
Account/app problems
5 reports · 50% of complaints“I could not open Amazon because all of my old passoword were ereased last night.”
The company replied on 2025-04-25: “Hello Consumer, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical…”
Our classifier read this reply as a template response.
“Required too many times to set passwords for recovery.”
The company replied on 2026-09-23: “Hello John, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Couldn't set my password.”
The company replied on 2026-02-23: “Hello Lorraine, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
3 reports · 30% of complaints“you could cick on a button and it would return to same sastus adafter ou clicked.”
The company replied on 2025-09-08: “Hi Frank, Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate the information that you have shared. After reviewing your account, it has…”
Our classifier read this reply as a template response.
“a tutorial would be nice”
The company replied on 2026-04-05: “Hello Philip, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues…”
Our classifier read this reply as a template response.
“Took a long time to get right”
The company replied on 2025-11-05: “Hi Mr John, Thank you for taking the time to provide us with your feedback. Your suggestions and comments are highly appreciated, and we want you to know that we will carefully consider them. At…”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.