Account/app problems
Being locked out, or a broken app or portal preventing account management.
12,933complaints of this kind in the census
712companies affected
29%graded severe
Where to escalate
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“Terrible problems accessing creation your plan”
“I can’t return the items you guys are being very difficult.”
“They can freeze or close your account without providing a clear reason”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Wise | 560 | 50% |
| Creation | 390 | 46% |
| Revolut | 264 | 35% |
| Yorkshire Building Society | 231 | 46% |
| Western Union | 215 | 31% |
| Monzo | 211 | 33% |
| HSBC UK | 205 | 35% |
| Rise Works | 205 | 53% |
| SumUp | 186 | 25% |
| Tesco Mobile UK | 186 | 17% |
| Roblox | 181 | 42% |
| Capital·com | 177 | 45% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.