Retail in the UK: the complaint league
Online and high-street shopping, clothing and goods. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Delivery failed (3939) · Faulty product (3932) · Delivery late (3569) · Support unhelpful (3421) · Support unreachable (2266) · Not as described (2060) · Other (1259) · Refunds delayed (986)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Curtis International | 1.2 | 98% | 99 | Warranty disputes | — |
| 2 | TomTom | 1.2 | 96% | 102 | Faulty product | — |
| 3 | Ashley Furniture Industries | 1.3 | 93% | 127 | Support unhelpful | — |
| 4 | Active.com | 1.4 | 93% | 62 | Subscription trap | — |
| 5 | Peacocktv | 1.2 | 92% | 110 | Poor core service | — |
| 6 | DeviantArt | 1.4 | 91% | 91 | Account/app problems | — |
| 7 | Brooks Brothers | 1.8 | 89% | 89 | Support unhelpful | — |
| 8 | SoundCloud | 1.4 | 88% | 90 | Support unreachable | — |
| 9 | Apple | 1.7 | 87% | 399 | Support unhelpful | — |
| 10 | John Lewis | 3.9 | 87% | 744 | Support unhelpful | — |
| 11 | Tamaris | 1.5 | 87% | 71 | Faulty product | — |
| 12 | iRobot | 1.9 | 78% | 81 | Faulty product | — |
| 13 | TÜV Rheinland | 2.2 | 73% | 54 | Support unhelpful | — |
| 14 | Simons | 2.7 | 61% | 61 | Support unhelpful | — |
| 15 | Nexus Mods | 1.6 | 57% | 61 | Account/app problems | — |
| 16 | Family Leisure | 1.7 | 52% | 52 | Support unhelpful | — |
| 17 | Bubblecitea | 3.1 | 51% | 30 | Faulty product | — |
| 18 | Malford of London | 2.4 | 51% | 31 | Support unreachable | — |
| 19 | Emma Sleep UK | 3.2 | 43% | 196 | Faulty product | — |
| 20 | YouTube | 1.5 | 41% | 233 | Other | — |
| 21 | RS Electrical Supplies | 3.4 | 34% | 63 | Delivery late | — |
| 22 | Crumpler UK | 2.1 | 28% | 45 | Support unreachable | — |
| 23 | Hive | 4.1 | 23% | 619 | Faulty product | — |
| 24 | Fohen | 4 | 23% | 322 | Faulty product | — |
| 25 | Family Panda | 3.3 | 22% | 36 | Delivery late | — |
| 26 | The Fold London | 4.2 | 22% | 23 | Refunds delayed | — |
| 27 | Gianfranco Ferre | 3.9 | 22% | 22 | Faulty product | — |
| 28 | K-Sport UK Ltd. | 4.1 | 22% | 22 | Faulty product | — |
| 29 | END. | 4.3 | 21% | 624 | Delivery late | — |
| 30 | Simba Sleep | 4.3 | 21% | 150 | Faulty product | — |
| 31 | Footasylum | 4.4 | 20% | 1,011 | Delivery failed | — |
| 32 | Rotary Watches | 4.2 | 19% | 20 | Faulty product | — |
| 33 | GO Outdoors | 4.5 | 19% | 1,133 | Delivery failed | — |
| 34 | Next | 4.3 | 19% | 1,061 | Delivery late | — |
| 35 | Parfümerie Douglas GmbH & Co. KG | 4.5 | 19% | 203 | Delivery failed | — |
| 36 | Jessops | 4.5 | 18% | 105 | Delivery late | — |
| 37 | Appliances Direct | 4.3 | 17% | 431 | Support unhelpful | — |
| 38 | Disturbia | 4.4 | 16% | 324 | Delivery failed | — |
| 39 | Regatta Garden Furniture | 3.6 | 15% | 75 | Support unhelpful | — |
| 40 | PRIMA Leisure | 4.3 | 15% | 225 | Delivery late | — |
| 41 | Izabel London | 4.4 | 14% | 14 | Not as described | — |
| 42 | Vonhaus | 4.2 | 14% | 567 | Faulty product | — |
| 43 | The Conran Shop | 4.5 | 14% | 75 | Delivery late | — |
| 44 | Cotton Traders | 4.4 | 11% | 897 | Delivery late | — |
| 45 | Nominal | 4.5 | 11% | 11 | Delivery failed | — |
| 46 | KEH Camera | 4.6 | 10% | 343 | Faulty product | — |
| 47 | Atolea Jewelry | 4.7 | 9% | 166 | Faulty product | — |
| 48 | Saltrock Clothing | 4.8 | 9% | 144 | Delivery late | — |
| 49 | World of Books | 4.6 | 9% | 855 | Not as described | — |
| 50 | Purely Shutters | 4.2 | 8% | 8 | Support unhelpful | — |
| 51 | A1 Tech Deals | 4.7 | 8% | 374 | Delivery failed | — |
| 52 | Tower | 4.6 | 8% | 326 | Faulty product | — |
| 53 | Joseph Joseph | 4 | 7% | 422 | Support unreachable | — |
| 54 | Dexam | 4.7 | 7% | 7 | Delivery late | — |
| 55 | Thankbox | 4.7 | 6% | 67 | Other | — |
| 56 | Scuderia Car Parts | 4.8 | 6% | 149 | Support unhelpful | — |
| 57 | CTD Tiles | 4.7 | 6% | 174 | Delivery failed | — |
| 58 | Marks Electrical | 4.8 | 6% | 194 | Support unhelpful | — |
| 59 | Harts Of Stur | 4.8 | 6% | 59 | Faulty product | — |
| 60 | Pound Fabrics | 4.9 | 5% | 286 | Not as described | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.