Manchester City: most-reported complaints
Automated analysis of 13 public Trustpilot reviews published 2022-12-31 to 2026-03-12. TrustScore 2.9 from 13 total reviews — see the Trustpilot page. Quick answer: is Manchester City legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, with this issue accounting for 75% of the eight complaints identified. Support is also frequently described as unreachable, making up 50% of the reported issues. Additionally, some reviewers found the cancellation process difficult, representing 25% of the complaints.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 13 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Review velocity: 1 of this company’s 13 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Manchester City?
Delivery late
6 reports · 75% of complaints“A ridiculously late reply to my email asking where my late order is”
2 readers marked this review helpful on Trustpilot.
“I had no email or update two week's later I still have not received anything”
2 readers marked this review helpful on Trustpilot.
“Placed an order 2 weeks ago. Had an email saying my order would be delayed, and then nothing.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
4 reports · 50% of complaints“Placed an order 2 weeks ago. Had an email saying my order would be delayed, and then nothing.”
1 reader marked this review helpful on Trustpilot.
“Having chased several times by email with no response, I have had an email to say they will be delivered on 28th”
“Still no shipment. I know the jersey is out. I have tried to contact the omline store now 3 times and no reply from them.”
Hard to cancel
2 reports · 25% of complaints“I had no email or update two week's later I still have not received anything”
2 readers marked this review helpful on Trustpilot.
“Of course, I'm still waiting for a refund.”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.