Screwdriver Flatpack: most-reported complaints
Automated analysis of 14 public Trustpilot reviews published 2021-03-26 to 2026-03-18. TrustScore 2.9 from 14 total reviews — see the Trustpilot page. Quick answer: is Screwdriver Flatpack legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support accessibility and quality, with two reports each citing unreachable, unhelpful, or poor core service. Two reviewers also mentioned missed appointments when trying to book services. These findings are based on 14 reviews analyzed between March 2021 and March 2026, where seven complaints were identified. No clear trend can be established yet due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Sector benchmark: support unreachable makes up 29% of this company’s complaints vs a 16% median across 128 ranked companies in its sector.
Review velocity: 1 of this company’s 14 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Screwdriver Flatpack?
Support unreachable
2 reports · 29% of complaints“They do not answer the phone, emails take forever to be responded to.”
“Called for several days with no answer to book.”
Missed appointments
2 reports · 29% of complaints“Called for several days with no answer to book.”
“‘engineer’ did not turn up.”
Support unhelpful
2 reports · 29% of complaints“They do not answer the phone, emails take forever to be responded to.”
“The customer service rep resorted to snark and a strange attitude.”
Poor core service
2 reports · 29% of complaints“THE HEAVY MATTRESS ON MY BED WASNT SAGGING IT WAS THE SCREWDRIVER FOOL THAT ASSEMBLED MY BED WRONG”
“Unpleasant staff and service.”
Faulty product
2 reports · 29% of complaints“THE HEAVY MATTRESS ON MY BED WASNT SAGGING IT WAS THE SCREWDRIVER FOOL THAT ASSEMBLED MY BED WRONG”
“‘engineer’ did not turn up.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.