Fivefinger Urbanwear Ltd: most-reported complaints
Automated analysis of 174 public Trustpilot reviews published 2023-12-16 to 2026-09-08. TrustScore 5 from 925 total reviews — see the Trustpilot page. Quick answer: is Fivefinger Urbanwear Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 67% of the 3 complaints identified in 174 reviews. One specific example cited involves receiving a counterfeit Stone Island coat instead of the authentic item purchased. A trend cannot be established yet due to the low number of reviews.
The company claimed its Trustpilot profile on 2024-11-01. Trustpilot ranks it 2 of 242 in Men's Clothing Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FIVEFINGER URBANWEAR LTD (no. 10375103), active, incorporated 2016 (9.9 years); next accounts due 2027-06-30, last accounts filed 2026-09-07. 1 current officer (2 on record historically); 4 filings in the last 12 months (36 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d).
What their policy promises
complaint process: Information Commissioner’s Office
“You also have the right to lodge a complaint with the Information Commissioner’s Office if you feel that your rights have been breached.”
complaint process: Information Commissioner’s Office
“Further information about your rights can be obtained from the Information Commissioner’s Office.”
complaint process: under the GDPR
“Individual data subjects have the following rights under the GDPR which we will always work to uphold”
complaint process: UK Data Protection Legislation / GDPR
“Fivefinger Urbanwear Ltd will always adhere to UK Data Protection Legislation which, from 25 May 2018, includes EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 43 company-invited reviews in the recent window average 5.00★, while 129 organic (uninvited) reviews average 4.97★.
20% of its 171 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 150 of this company’s 925 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fivefinger Urbanwear Ltd?
Faulty product
2 reports · 67% of complaints“Paid for a Stone Island coat only to find upon receipt that the item was a copy. 100% fake.”
The company replied on 2023-12-16: “wow ! UNBELEAVIBLE revenge review , this your last resort , childish behaviour and absolute lies ! absolute rubbish , in 30 years we have never sold a non genuine product and i would like to see some…”
Our classifier read this reply as a deflection.
“Sold me a fake Casablanca tshirt”
Compare Fivefinger Urbanwear Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.