bohobuffalo.com: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2022-06-25 to 2026-08-19. TrustScore 4.9 from 344 total reviews — see the Trustpilot page. Quick answer: is bohobuffalo.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 67% of the identified complaints. In these instances, orders were cancelled because suppliers had no stock. The data covers 163 reviews analyzed between June 2022 and August 2026, but a trend cannot be established yet due to the low number of reports.
How to reach bohobuffalo.com
These are the contact details bohobuffalo.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 07429140780, email [email protected], address 15 Neptune Court, Vanguard Way, Cardiff, Cf24 5pj, GB.
The company claimed its Trustpilot profile on 2021-06-11. Trustpilot ranks it 5 of 286 in Fashion Accessories Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (15 reviews)
TrustScore over time
5.0 → 4.9 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
refund window: without notice
“This privacy policy is accurate as at 25/05/18 and Boho Buffalo may alter or amend it without notice.”
refund window: 25/05/18
“This privacy policy is accurate as at 25/05/18 and Boho Buffalo may alter or amend it without notice.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +6/-4 lines; added: MEGA OUTLET SALE - £5-£15 - Everything Must Go! | + OUTLET SALE £5-£15; removed: + Beachy Boho & Coastal Cowgirl | + Summer Sale (snapshot)
- 2026-09-08: +2/-8 lines; added: Please Note: Due to high demand, Hand Made Hats & Jewellery Orders are currently taking 14 days to dispatch.; removed: Long Road Festival Style Inspiration! | Important Order Information (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
8% of its 159 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 67% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 31 of this company’s 344 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about bohobuffalo.com?
Delivery failed
2 reports · 67% of complaints“Order was cancelled because supplier had no stock”
“received the wrong shoes! Then emailed the company 3 times and had no response!”
The company replied on 2022-11-22: “We are sorry to hear you feel this way Liza, and that we could not meet our usual high standard of service on this occasion. I'm sure you will see from all the other reviews on this page that we are…”
Our classifier read this reply as a deflection.
Compare bohobuffalo.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-21.